hatsgroup.com

4.8
4.8 Based on 41 reviews

HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales....

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Average Rating

4.8

/
5

41 Reviews

5 Star
90%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Noam J.
Urgent appointment but no weekend transport

I was given an urgent appointment for a hospital visit on January 5, 2026. When I called to arrange transport, I discovered that they do not operate on weekends. It’s frustrating to realize that help seems available only during the week. Very disappointing service.

1
Date of experience: Jan 03, 2026
Katey Parker
Terrible service

I was given an urgent appointment at a hospital on January 5, 2026. When I contacted the transport service to arrange a ride, I learned they do not operate on weekends. It's frustrating to feel like we can only be unwell during the week. Extremely disappointing service.

1
Date of experience: Jan 03, 2026
Maximilian S.
Well taken care of

I received great support from the team at the hospital. The team leader was excellent in keeping us updated. Although we were assisted by another team, the estimated time of arrival was delayed. The team promptly arranged transport for us, ensuring we returned to the hospital in time for medication rounds.

4
Date of experience: Jan 02, 2026
A long yet enjoyable ride

The staff were very friendly and considerate. It was lovely to have a nice chat during the journey.

5
Date of experience: Dec 24, 2025
Margo Foster
Incredible team

An incredible team. I am very thankful for the compassion and respect shown to my elderly mother. It was challenging to assist her up a narrow staircase, but they worked together gently. I couldn't be more grateful for these wonderful individuals.

5
Date of experience: Dec 20, 2025
Mandy Wilson
Professional and accommodating

The staff were very helpful and courteous. They ensured my mother got home safely after her hospital discharge. Their extra effort was truly appreciated - thank you!

5
Date of experience: Dec 18, 2025
Autumn Cook
Supportive transport for my son

My son travels with the transport service to school. I want to express my gratitude to the staff on the bus for their support. Their dedication has helped my son gain independence with his wheelchair. Thank you so much.

5
Date of experience: Dec 17, 2025
jodv26
Exceptional service

I received exceptional service from the escort who took me from home to the hospital. He called ahead to inform me he was nearby. He was charming, polite, and very professional, showcasing great driving skills. We picked up two other patients along the way, and everyone enjoyed warm conversations. He is a valuable asset to the team and deserves recognition for his service.

5
Date of experience: Dec 15, 2025
Zara
Great staff

The staff members were truly wonderful.

5
Date of experience: Dec 13, 2025
Alexander
Wonderful assistance from the driver

The driver was incredibly kind and helpful. After my daughter was discharged, I felt overwhelmed managing her wheelchair and our belongings. He approached us, took over, and was very polite and reassuring, which eased our stress. I couldn't be more grateful for such a passionate individual dedicated to caring for others.

5
Date of experience: Dec 12, 2025

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