Review Time
This is our second time ordering from Hatstore Australia.Our first purchase was flawless. The second shipment got held up in Customs. Once we got correspondence from Aus Post that it hadn't been cleared, I contacted Hatstore who offered a refund or to send another hat.They sent the new hat express and it arrived 4 business days later. Fantastic.Once they identified the issue, it was fixed straight away.
This is our second time ordering from Hatstore Australia.Our first purchase was flawless. The second shipment got held up in Customs. Once we got correspondence from Aus Post that it hadn't been cleared, I contacted Hatstore who offered a refund or to send another hat.They sent the new hat express and it arrived 4 business days later. Fantastic.Once they identified the issue, it was fixed straight away.
Fantastic quality products but even better customer service. A mistake was made on one of the orders we placed where an adult size hat was incorrectly shipped instead of a youth hat. They immediately responded by organising a youth size hat to be shipped without any question. Excellent customer service and fantastic products.
Fantastic quality products but even better customer service. A mistake was made on one of the orders we placed where an adult size hat was incorrectly shipped instead of a youth hat. They immediately responded by organising a youth size hat to be shipped without any question. Excellent customer service and fantastic products.
Shocking. Says hat store australis but has absolutely nothing to do with Australia. Coming from Switzerland! Like how misleading is that. I don’t care whether you have written it in your about me (NO ONE READS THE ABOUT ME) and I ain’t about to start because of places that lie. Just change your URL to hat store and leave Australia out of it and maybe you won’t have so many bad reviews and unhappy customers that get told the item will come in 7 days and 20 days later you’re still waiting for even a tracking update!!! I myself run an online business and I ship from all over the world. my god the delays are no where near close to this. I feel like the hats will never turn up and that I’m being scammed. The last update on the auspost tracking was 12 days ago!!!! It literally says “Most recent update - received item from sender (outbound) SWITZERLAND. Thur 9/Dec 9:04am” I ordered these hats on the 4th. I’m so mad. I feel like I’m being scammed
Shocking. Says hat store australis but has absolutely nothing to do with Australia. Coming from Switzerland! Like how misleading is that. I don’t care whether you have written it in your about me (NO ONE READS THE ABOUT ME) and I ain’t about to start because of places that lie. Just change your URL to hat store and leave Australia out of it and maybe you won’t have so many bad reviews and unhappy customers that get told the item will come in 7 days and 20 days later you’re still waiting for even a tracking update!!! I myself run an online business and I ship from all over the world. my god the delays are no where near close to this. I feel like the hats will never turn up and that I’m being scammed. The last update on the auspost tracking was 12 days ago!!!! It literally says “Most recent update - received item from sender (outbound) SWITZERLAND. Thur 9/Dec 9:04am” I ordered these hats on the 4th. I’m so mad. I feel like I’m being scammed
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