Review Time
[UPDATE] In response to Hatstore Australia’s reply to my review, your staff did, in fact, lie to me when they stated “Unfortunately we do not have the blue one for that model therefore that is not possible that you have ordered it in blue.” I have this in writing and sent your representative the link on tour website to the very hat that was, at that time, clearly in stock. The fact it is now out of stock is irrelevant and highly misleading to my complaint. You have lied. Furthermore, I did not receive an order confirmation, as I have mentioned on multiple occasions. I received no information after my payment went through. This is the issue that you seem unwilling to accept as a potential issue with your system. How am I to make a change if I don’t have the information to see that there was a mistake?I stand by my original review, as follows:I recently purchased 4 hats from Hatstore 'Australia'. After purchasing I didn't receive any information about my order and no tracking details. I checked in my Spam folders but there was nothing there. After almost 6 weeks waiting I had to contact them to find out what was happening. They were delivered a few days later which I understand because of COVID delays. However, one of the hats was not what I ordered - I was provided with a grey hat when I ordered a blue hat (I hate grey). I contacted Hatstore to note the mistake and was told by a "Customer Hero" called Barbara that it was "impossible" that I could have ordered the blue hat because they didn't sell that hat in blue. I then went onto their website where the exact hat I wanted to purchase was for sale and sent them the link. Barbara's response was that it must have been a recently returned hat and that it was not what I ordered. Barbara then told me to find my order details in my junk mail and I explained that I had checked multiple times and that there wasn't anything there. I asked them to find the original order and send it to me as they must have it on their system.Instead of this, I was contacted by another "Customer Hero" called Isabelle re-stating that I was wrong and that they would give me a refund. I got the refund, but I'm stuck with a hat I don't like and pretty upset with the way I was treated. I understand people make mistakes, but don't lie!
[UPDATE] In response to Hatstore Australia’s reply to my review, your staff did, in fact, lie to me when they stated “Unfortunately we do not have the blue one for that model therefore that is not possible that you have ordered it in blue.” I have this in writing and sent your representative the link on tour website to the very hat that was, at that time, clearly in stock. The fact it is now out of stock is irrelevant and highly misleading to my complaint. You have lied. Furthermore, I did not receive an order confirmation, as I have mentioned on multiple occasions. I received no information after my payment went through. This is the issue that you seem unwilling to accept as a potential issue with your system. How am I to make a change if I don’t have the information to see that there was a mistake?I stand by my original review, as follows:I recently purchased 4 hats from Hatstore 'Australia'. After purchasing I didn't receive any information about my order and no tracking details. I checked in my Spam folders but there was nothing there. After almost 6 weeks waiting I had to contact them to find out what was happening. They were delivered a few days later which I understand because of COVID delays. However, one of the hats was not what I ordered - I was provided with a grey hat when I ordered a blue hat (I hate grey). I contacted Hatstore to note the mistake and was told by a "Customer Hero" called Barbara that it was "impossible" that I could have ordered the blue hat because they didn't sell that hat in blue. I then went onto their website where the exact hat I wanted to purchase was for sale and sent them the link. Barbara's response was that it must have been a recently returned hat and that it was not what I ordered. Barbara then told me to find my order details in my junk mail and I explained that I had checked multiple times and that there wasn't anything there. I asked them to find the original order and send it to me as they must have it on their system.Instead of this, I was contacted by another "Customer Hero" called Isabelle re-stating that I was wrong and that they would give me a refund. I got the refund, but I'm stuck with a hat I don't like and pretty upset with the way I was treated. I understand people make mistakes, but don't lie!
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck covid). The carrier pigeons chosen to deliver the hats went via Antarctica for the summer but Hatstore kept me in the loop. Will definitely use again.
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck covid). The carrier pigeons chosen to deliver the hats went via Antarctica for the summer but Hatstore kept me in the loop. Will definitely use again.
The product and customer service are 5 star. Great product. Friendly and prompt email communications. Unfortunately the shipping is not. Product scanned in Swiss customs a month after ordering. Didn’t arrive to Australia until seven and a half weeks after ordering. I understand delays but quoting 7-11 business days with a ‘few’ delays is not reflective of seven and half weeks.ETA: 35-40 days was not quoted at the stage as indicated in Hatstore Australia’s reply. I have photographic evidence on being quoted 7-11 days after the order was submitted.
The product and customer service are 5 star. Great product. Friendly and prompt email communications. Unfortunately the shipping is not. Product scanned in Swiss customs a month after ordering. Didn’t arrive to Australia until seven and a half weeks after ordering. I understand delays but quoting 7-11 business days with a ‘few’ delays is not reflective of seven and half weeks.ETA: 35-40 days was not quoted at the stage as indicated in Hatstore Australia’s reply. I have photographic evidence on being quoted 7-11 days after the order was submitted.
A company that truly cares about and looks after their customers.My experience puts my faith back in decent , honest, business.Thank you for providing me with Top Quality Goods.... And staff who actually care about, and go that (several) extra miles for their customers.In a world of me me me, it's an honour and a privilege to deal with a firm that 'do' actually care....Thanks...Bruce
A company that truly cares about and looks after their customers.My experience puts my faith back in decent , honest, business.Thank you for providing me with Top Quality Goods.... And staff who actually care about, and go that (several) extra miles for their customers.In a world of me me me, it's an honour and a privilege to deal with a firm that 'do' actually care....Thanks...Bruce
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