Review Time
The process is clear & straight forward
Could be me but the ongoing treatment is taking a while
I had a ultrasound over 2 weeks ago (I have not been formally advised of any findings). And blood test a week ago
Currently no direction on whats next
Navigating this system was extremely difficult. I initially struggled to log in as my email was not recognized. After a call, my email was accepted, but my husband, the primary policyholder, faced registration issues. After several calls, he managed to register, allowing me to schedule an appointment with a physiotherapist, which was later canceled due to her illness. I then received an email stating that my case was closed! After clarifying the situation, I finally received an approval call, but it took me three days to navigate the system just to access the approval letter. This has been a complete nightmare.
The entire process to see a consultant was quite exhausting. After calling to explain my symptoms and obtain approval, I was referred to another service. I had to log into their system, fill out various forms about my symptoms and history, navigate through registration processes, and then finally meet with the consultant to explain everything again. The whole journey felt very tiring.
The consultation was beneficial when I needed it. However, I faced issues logging into the app, requiring multiple attempts to change my password. The navigation on the website was confusing, directing me to different platforms, which was quite frustrating despite my usual internet proficiency.
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Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better.
We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways.
We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up.
Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
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