Review Time
I deeply regret choosing HCF as my health insurer. I began paying my membership from 1st August and have already paid two premiums before my card was even activated or I received my membership details. Despite making three separate calls, the issue was never resolved.What makes it worse is that when I escalated the matter, I was promised a call back from the senior escalation team – which never came. Paying for a service you can’t even access, coupled with poor customer care and broken promises, is completely unacceptable.If this is the standard of service at the very beginning of the relationship, I dread to imagine what would happen if I ever needed to make a claim. Very disappointing and absolutely not what you’d expect from a major health insurer.
HCF is a Scammer company who direct debits $900 without your approval. Incredibly unhappy with this unethical company! They direct debited $900 from my account without authorisation and without warning. I did not receive any emails asking if I would like continue my policy and I never authorised them to automatically renew at end of the year. I had not planned for almost $1000 to be taken out of my account and it left me in a difficult financial position. When I called HCF and spoke with Shaho who was very unhelpful. I requested a refund and he said it would be processed within 5 business days. It is now 9 days later and no money has come through. When I called again they said that Shaho had not processed the refund. It seems I need to wait for another lengthy “processing time” with no date given of when I can expect my refund. There have been no apologies and no offered of recompense. At this point, almost a month after the payment was taken out - I still have not received any renewal emails or emails relating to this policy. I was a loyal customer holding multiple policies with this company, I will be closing all my policies as soon as possible and have already been telling everyone I know how unethical and unprofessional this company is. If you want to lose almost $1000 at any given moment without notice - go with this company, it seems like this is their forte.
I joined HCF about a year ago and when I signed up, they told me that I would get 2 free weeks on my anniversary. Since it was almost time, I called them and asked when the 2 free weeks would be applied. It was a total shock to me that they told me the 2 weeks has already been applied earlier. I didn't give up and called them again and again. Finally they found that it was their mistake and the 2 weeks had never been applied. During the whole process, they never thought that they had done something wrong and it was actually a favour that they gave me back the 2 free weeks (that were righteously mine!) Please be careful next time when you need to deal with HCF, never let them brush you away. Never give up as they like to misinform you.
Very poor service, wastage of time, didn't even get 5% compensation total claim on new health conditions rather than existing conditions, firstly they requested you to provide all unnecessary documentation and waste your couple of months and then finally said it's not under our policy so i strongly recommended don't ever go with HCF. Thanks for Reading
HCF provides free skin check which to be done under their selected clinic as per their website. No clinic available on the the website for selection. Rang 131334, advised me to contact 2 available HCF branches in Adelaide SA. Tried to call the branches, phone rang and no one picked up the phone. Tried HCF online chat, asked me to wait and check for available clinic. There is no available clinic across all states.I gave up. I don't want to wait. Opted to pay for the skin check with Skin Cancer Centre.Think twice.
I have the Overseas visitor healthcare insurance with HCF. This year when paying for my early membership, I asked for a tax receipt or payment confirmation, as I need to use this so I can expense this to my employer. Here I was told I could call after 2 weeks of the payment to get this.2 weeks after I contacted them again, but now the message was that they do not provide this at all. Only thing I could do was to copy the statement from my own bank account. Only after talking with 5 different employees, sending several mails, and after doing a simple google search where ATO states that companies are legally obliged to provide tax invoice within 28 days of a purchase they finally send it to me. Their level of customer service it extremely poor, and only when being persistent they provide me with a simple thing as a tax invoice, which should just be send immediately.
After 9 years with HCF gold level hospital cover, I was shocked to discover that they would not cover my hospital stay when I broke my leg. I paid top hospital cover to them for almost a decade, yet when I needed help I was refused private hospital cover. I was shipped off to a small underfunded public hospital in another town - miles away from family and friends - where I had to share a 4 bed room and a bathroom that was used by the entire ward of 20+ patients. That’s not what I was paying top hospital cover for!Make sure you read the fine print. They are happy to take your money but will swindle you out of your entitlements if they can. You are left trying to deal with them when you are sick and in pain.The absolute worst health fund I’ve ever been with!
Claim your business profile now and gain access to all features and respond to customer reviews.
HCF was formed in 1932 to provide health insurance cover to Australians.
bearestateagents.co.uk
taxhive.com
avemco.com
caroola.com
midweekpay.com
wiseandsilent.com
nationalcreditcare.com
corpclientservices.com
bishopgoldgroup.com
bcbsil.com
