Review Time
I ordered two luxe wellness packs,a back wellness package, two hot/cold packs and an extra bottle of castor oil on May 17, 2025. It arrived on June 13, 2025. I noticed that the quality of the products didn't match what I ordered. This company also shorted me a bottle of oil and the free gifts that was supposed to come with the luxe packages. I called the number that came up when you Google. I was told to stop calling that it is a scam. So I emailed asking for Healo to fix the problem. They refused. I asked for a refund. Healo stopped replying. So I have contacted my credit card company to dispute the charge. Healo has twice lied to the credit card company. The first lie was that I didn't reply with the pictures they asked for. The second lie was that I didn't ask for a refund. I kept all my emails so I have proof. I am now on my third dispute. I have been dealing with this since June. I have offered to send this junk back. The recent emails from them have been like talking to AI. A complete scam. First they said I can send their product back for an in store credit. I told them I don't want any of their products. Then Healo said they don't offer refunds on promotional products. I asked what promotional product. If you go to their website it still offers the same products for the same price. This company should be shut down. I have been given the run around. They only reply just enough so they can get out of this dispute. Don't get trapped in this same nightmare.
I ordered a low back pad expecting the wrap to be able to secure accross my torso. Received a pad that had only one strap that could be secured around a human torso while the other strap on oposite end wouldn't fit accross an infant's torso. They claimed it had "recently been updated" yet are still advertising on their website an image of two straps with buckles. they recommended i supplement the strap with my own wrap to secure it on. Only good thing about this product is the material it's made out of, and i could get twice the amount of castor oil, same or better quality at a local health store 5 minutes from my house. This company is garbage, has terrible customer service and is a waste of money.
This company cannot be trusted.I ordered a device from Veero which is a subsiduary company of Healo Brands. When I placed the order, a screen flashed up showing a price special and another offer of 2 extra devices at a reduced price. The advertising also offered a money back gurantee if the product did not work for you. After I received a confirmation, I realised I had made an error but had 24 hours to ammend the order, I altered the order immediatley (24 minutes to be exact) but received a note back saying that it was too late, as the order had been actioned and could not be changed. There was an offer of a 30% discount off the excess items, which I accepted and received.After trying the device for 41 days, I contacted Veero and advised them that the product did not work for me. I was given 2 options. The first was a 30% refund on the remaining device or return for a full credit. I found out the return cost was more than the product was worth, so opted for the refund.61 emails and 14 apologies later, I have received nothing and now find my emails are not being answered. I am extreemly dissapointed with the whole experience and can only recomend to not have any dealings with them
SCAMMERS- I wouldn't put even one star. They have deceptive business practices. The castor oil is like water. Real castor oil is thick. They would not refund my husbands unopened castor oil pack and then lied about their refund policy even after they sent the link that substantiated their lie. RUN!!!
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