Review Time
I spent over two hours with the support team regarding login problems on both the app and website. I spoke with four different representatives. The second one informed me that my zip code was incorrect (despite having called twice before to correct it) and claimed he couldn't locate my city, which is the second largest in my state. The third representative said they would transfer me to a specialist. After half an hour with them, I still made no progress. There’s a clear need for better training of the staff, as they seemed indifferent to my situation and the value of my time.
I spent over two hours with the support team addressing login issues on both the app and website. I interacted with four different representatives. The second one claimed my zip code was incorrect (despite having called twice before to fix it) and stated he couldn’t find my city, which is the second largest in my state. The third representative promised to transfer me to a specialist. After half an hour with them, I still got nowhere. There’s a clear need for better training of the staff, as they seemed to lack concern for my situation and the value of my time.
I have likely tried around 50 times to place an order, but the site keeps stating that the price of an item has changed. I ended up canceling the entire order, tried again, and still couldn’t complete it. It feels like the company doesn’t genuinely want to cover these benefits, allowing this frustrating issue to persist without any apparent effort to resolve it. I sincerely hope the developers of this platform never design software for any medical or surgical procedures!
They present themselves as selling health insurance, but it’s really just a discount plan without actual coverage. They pressure you to confirm personal details (DOB, address, phone, email). They charge your card monthly without proper consent. When you attempt to cancel, they hang up, transfer you endlessly, or leave you on hold—an apparent tactic to make cancellation incredibly difficult.
Like many others, I am frustrated that my health plan purchases are routed through this problematic website. I spent 30 minutes on the phone only to discover that items I bought from them go through another company, making it impossible to receive refunds or replacements for expired medications. Customer support representatives were polite but ultimately unhelpful.
I’ve been trying to utilize my credits through the service, but the website consistently blocks my purchases. Today is the last day before my credit expires, and I still can’t buy anything. It feels unjust that the company retains the funds while we, the members, can’t access the benefits we’ve earned. This system urgently needs improvement in terms of accessibility, reliability, and honesty. Please address this for seniors who depend on these benefits.
I have used several insurance brand names through them. I filed a complaint recently regarding the service. A supervisor told me I could pay a mobile service with my benefits card. I made a payment, but it was returned due to an incorrect account number. I was informed a ticket needed to be created, and despite reassurances, the payment was refused later on the grounds of no medical necessity for a mobile phone. I disagree, as I rely on telemedicine due to various disabilities. Their failure to follow through means I risk losing my phone line and facing credit repercussions for something beyond my control.
The service paired with the provider is the worst. They switched from one provider to another without notice or options for us. The new provider messed up my initial order, and it’s frustrating that sizes aren’t specified for items like compression socks. I had to purchase multiple types without knowing their sizes. There’s no option to ask questions, and tracking is also unavailable. I received an order notification late, and it arrived earlier than expected, risking theft before I knew it was delivered.
I recently switched to a new provider, and there are both positives and negatives. I wish the scanning feature was a standalone app, as it’s frustrating to access while shopping. I attempted to buy a deodorant pack, but my purchase was denied. Some stores complicate the login process, and I don’t understand why it works at one store but not another that sells quality products.
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