Review Time
After a frustrating start, most of what I ordered finally arrived. Evri didn’t deliver my parcel and after a few days of trying to get answers, they said they had lost it.Healthy Supplies were very helpful and sent a replacement order. Unfortunately one of the items was then out of stock so I had to miss out on that. DPD delivered the order in two days (a day later than promised). This was just in time before I went away from home, so I was relieved at that. I haven’t had chance to try my products, but I’m sure everything is good quality. I have made several orders before, and quality has been great.
I put in a large order for various seeds, dried fruit and nuts for my fig and walnut bread. However, when I measured out the walnuts I was horrified to see how black and shrivelled they were. I tentatively tried tasting one and it tasted very bitter. As I had already measured out the other ingredients and put them in the bread machine, I spent ages sorting through the walnuts trying to find enough half reasonable ones to add. I managed to find 150g of the least worst for the bread and put 60g of inedible ones to one side.However, I am not intending to use any more of the walnuts as they are old and very poor quality.Unhealthy Supplies say that they have looked at the batch and their reply was:"our Quality team ran a series of tests on the batch of Walnuts you told us about.These have revealed no quality issues, and they have reported all the markers of this batch are as expected."They don't say they tasted any. However I did and they were disgusting.They have not offered me a refund for the walnuts so I will let Trading Standards have a look to see what they think.My advice is, do not buy nuts from this company. Having read their reply and other reviews, I see that Unhealthy Supplies have a reputation for unashamedly selling old, shrivelled, bitter nuts and pumpkin seeds that have very short use by dates and that they say are fine to eat. I can confirm that the walnuts they sent were, on the whole, extremely unpleasant to eat and likely to make you ill. They have offered me a £5 voucher for my next order. They are living in cloud cuckoo land if they think that I will ever waste my hard earned pension ordering their low grade rubbish again. I wouldn't even put these nuts out for the birds, that's how bad they are.Update: they have now refunded me for the walnuts but it took this review to do it. A frustrating experience but I have now ordered walnuts from BWFO.
They sent me 10kg of dried banana with only 2 weeks until it goes out of date...I asked for this to be exchanged as it's obviously a ridiculous thing to do and was offered 50% off my order.After turning this down and again requesting it's exchanged customer service has gone silent.Will open a chargeback if not resolved soon.
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Hello, we are Healthy Supplies! We stock the widest range of organic and eco-friendly food, drink and lifestyle products online. Our selection includes free-from, vegan and gluten-free foods and you can make massive savings with our economy sized bulk packs. We’re committed to enhancing the overall health and wellbeing of our customers. That’s why, on top of health foods, we offer sports nutrition, eco-friendly home and ethical beauty products.
All of our products are selected by our team, we have made it our goal to bring healthy food to everyone. High quality products, at competitive prices all delivered directly to your door!
Healthy Supplies is an online health food & health products store based out of Sussex, England. International delivery is also available for our overseas customers.
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