Review Time
Went to lidl in Brighouse. One till open this evening. Called for some wine so went to self service and yet again! Stood there for five minutes for someone to put through, this is the second and last time. So i went to Aldi. I am not standing there like a lemon. I understand more people are changing to Aldi. Sort your selves out LIDL!!!
i needed some help in your scarborough store, a very kind young man call trevor helped me and was very helpful. if there was an award for best customer service provider i would vote for him, thank you trevor.
The prices are pretty good, but you have to be careful with fresh meat to ensure its in date.
Today, In the North Hykeham store, I had to hunt for a chicken that was actually in date. A few of the chickens were dated 14th & 16th of Feb. The expiry date is quite small so there is a real chance that people could be accidentally purchasing and eating out of date chicken!
When i mentioned this to a staff member, he just looked at me rather grumpily and walked off.
I've no idea if he has removed the out of date chickens.
It's infuriating when you're at the checkout and the assistant(s) repeatedly inform you that you're no longer registered for Lidl plus!
Nothing helps so its Goodbye Lidl and hello Aldi (I'm lucky an Aldi store is only 250 yards away) where prices, service and quality are so much better.
I for one, am glad I changed.
RACIAL PROFILING is policy. Panshanger Welwyn Garden City. It happens every single time I go to the store. Today 2 February 2026 the security guard (Mohammed) followed me throughout the store and stood right behind me and then in front of me while I was paying. Ryan the store manager told me to contact Mitie the security company that they hire to make a complaint. Little take no responsibility for hiring companies that racially profile black people?? this is the second official complaint that I’ve made and it keeps happening.
Today I decided to batch cook some bolognaise.
So went to the Burnham Lidl to get the ingredients.
As paying cash I went to the staffed checkout and a lady, with handwritten name tag of 'Andi'was serving. Was a little surprised by her demeanor but said nothing.
Got home and realised I'd forgotten to buy the essential ingredient MINCE 🤣
Returned to store, and as I was once again paying cash I chose the only staffed till, once again Andi.
When she gave me my change I said (with a smile) always nice to see your happy smiling face'.😀
Her muttered reply 'please don't come back' 😞
Now, having a managed almost 100 shops for a blue chip company, I'd not have anyone serving customers that had that attitude & they'd be doing backroom duties at the very least.
All of the other team members at the store know me, and always have a ready smile and a chat, two have even commented that I am always happy 😊
I'd recommend some silent shoppers when she's next on duty to experience what I did.
Rest assured when I return to the store I shall avoid being served by the individual concerned.
There's no self-service cash machines in the branch by Bournemouth station so you have to wait absolutely ages at a very long checkout for only a few items.
And there's only 3 cash machines in the Boscombe branch but usually only one is working leaving very long queues there too. What's even more frustrating at this branch is people using cards at the only cash machines, or packing their stuff AFTER they've paid which causes even longer waiting times!!!!!!
Many items are still twice the price from only 5 years ago and seem to keep going up. I don't see why I have to download and use their app. Lidl has really gone downhill in the last 5 years.
Reduced items should have their full price barcodes covered to guarantee that checkout systems charge the correct amount. When returning to the store, although they offered to reimburse the difference, no compensation is provided for the hassle or the cost of making the return trip to fix the error. It seems like the company might view this as a chance to increase profits if some items are mistakenly charged at full price.
I witnessed a troubling incident where an individual stole items in plain sight, and the security personnel failed to take action. Despite being searched, this person had a weapon and proceeded to vandalize property before making off with the stolen goods. This situation raises significant concerns about safety and security measures.
Many shops and supermarkets offer accessible tills, but with the shift to self-service in numerous locations, long queues can sometimes occur. During my visit to a store, I encountered a line of over 20 people. Given my disability, I reached out to a team member for help regarding an accessible till. The staff member promptly informed a colleague who then came to assist me with my shopping. Both were incredibly supportive, and thanks to their help, my shopping experience was truly memorable for all the right reasons.
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