Review Time
I bought The Trio+ bundle and the product is great! One package got lost while delivering to my country and Kylene managed to resolved the issue, sent the package to arrive to hotel in The Netherlands where I would actually need Hears for the festival.
They are perfect for loud places like festivals, I’d recommend this product
There was a slight issue with the order I placed, and Kylene from the customer support team reached out promptly with optional solutions. We reached an agreement quickly and easily. I'm so happy I got to speak with Kylene instead of a bot.
Although the delivery took longer than I expected and on opening the box I thought that one of the additional covers was missing, I contacted customer service and the reply was prompt and my initial problem was solved.
I ordered the limited edition Pacha. I love these they are super cute. I had an upcoming event where I new there would be some heavy base sounds, and I must say that usually I would be feeling pretty uncomfortable, but these Hears solved the problem and I would definitely recommend them.
These ear plugs are cheap quality. For $40, I would have expected them to be halfway decent, but they are definitely cheap Chinese made things that are not at all worth $40. Save your money!
I had a slight issue with the order.. but MARK from customer support was so swift that the issue was resolved easily. Kind and understanding. This is how a hearing protection product must be sold and supported. Kudos to the Hears team. ♥️
My order had a small issue where a set of buds were left off my order but I am very thankful to Kylene for sorting this out super fast , it has been an absolute pleasure dealing with her. Crisis averted 👌🏻
The product felt very cheap and did not isolate me from noise at all.
I returned it, but the refund process has been extremely slow and frustrating. Customer service has been unhelpful, and I was asked to lift a chargeback before any refund was processed. They also said they would deduct the delivery fee despite the long delay.
Overall, a very poor product and an even worse refund experience. I would not recommend this company.
I had an excellent experience with the company. I faced an emergency that took me out of town, causing me to miss my delivery. However, when I reached out to the support team, the representative I spoke with was prompt and friendly in their responses. My earplugs are being resent now that I’m back home. It was something they didn’t have to do, but I truly appreciate their effort and the personable approach in each message. I would love to see more of this level of service and less reliance on AI!
I ordered a bundle, and while my confirmation only listed 2 out of the 3 pairs, I reached out to support. A friendly representative informed me that one of the colors was out of stock, which wasn’t a major issue for me, and offered other options. He managed the situation professionally and responded quickly. It’s reassuring to see companies with excellent support teams for resolving issues, regardless of their size. Thank you for your prompt attention!
I ordered a bundle through the platform, and while my order confirmation showed only 2 out of the 3 pairs, I reached out to the support team. I was connected with a representative who was very pleasant and informed me that one of the colors I chose was unfortunately out of stock. He provided me with alternative options and handled the situation with professionalism and quick responses. It’s always great to see companies that have excellent support teams to address issues, no matter how big or small. Thank you for resolving this so swiftly!
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