Review Time
My daughter was referred to Held Health for a ASD assessment through the right to choose process. We were referred in September 2025 and received our autism diagnosis on the 25th February 2026. The entire process was fantastic. I had quick responses when I needed them from Held Health and every member of staff we dealt with was professional. I would like to say a big thank you to Dr Reginald and Phoebe who did our assessments. I would highly recommend Held Health if you are seeking a ASD/ADHD diagnosis.
We had both of our sons assessed at Held Health and had a wonderful experience with each. Our first son was assessed for both ADHD and Autism, and both assessments were completed in just 15 weeks.Over seven years ago, we sought support from CAMHS for our second son and got nowhere, he was repeatedly rejected and discharged twice without our knowledge. He is now out of school entirely.After such a positive experience with our first son, we decided to try Held Health for our second. I was honestly terrified, given the trauma we had been through at the hands of those who were supposed to help us. But every clinician we encountered was warm and professional, they put us at ease, and, most importantly, we felt truly listened to. He received his diagnosis in just 29 weeks.A special mention must go to Jessica Hett, who was absolutely brilliant and incredibly knowledgeable. She is a real credit to the company. We are now hopeful that, with her report and recommendations, we can finally get our son into the right school and he can feel safe and happy in education for the first time in a very long time.I am so grateful for everything Held Health has done for our family.For anyone put off by reviews mentioning communication issues, yes, it can be frustrating at times, but staff do always get back to you. After years of being let down and ignored by the system, I'll take that any day.
Went via Right to choose due to advertised wait times upon receiving paperwork. Problems uploading some documents on site so emailed , impossible to get hold of or timely replies. Finally got a response via emails after weeks of waiting to be told school paperwork was outstanding. Sent evidence this was completed July . Still no response
Brilliant company with amazing clinicians. Just received an ADHD diagnosis for my daughter today, just 4 months after the GP referral was sent. I felt listened to without judgement by both clinicians I spoke to, and my daughter was spoken to with such care and thoughtfulness. 100% recommend them. I've seen other comments about communication being a problem, but I've had a quick response (same day) both times I needed to call them, and the whole process was quick and simple
I have found this company difficult to get hold of, ive not managed to get through by phone despite calling regularly. Emails go unanswered for weeks even when chased up. I don’t know what the service is like yet as we’re still waiting after months. As they came recommended by a friend I’m really disappointed.
Great service from start to finish and were a life line at a time that we needed to ensure the right support for our eldest starting school. Initial contact via email / telephone responses were slower but I know they were inundated with referrals at the same time we were referred so keeping up with demand will have been challenging for them! But once in the system no complaints at all. We were listened to for the first time with care, compassion and understanding. Will be issuing again once our son reaches the age of ADHD diagnosis. The workshops post diagnosis are also really helpful!
After 2 gruelling years waiting for the LA to provide the Tribunal and High Court ordered EHCP Clinical Psychotherapy for our now significantly psychologically damaged autistic 16 year old son, due to years of unchecked school bullying and neglect of his EHCP provision, he is now, after only a few sessions with the caring, diligent, immensely personable and highly professional Dr Emily Hale, beginning to smile again and have his hopes and self-esteem returned to him. We have a long way to go, but our boy so looks forward to his weekly sessions with Emily, whom he trusts absolutely, and knows (as we do) that she is doing, and will continue to do, all she can to help ‘fix’ our damaged boy. We cannot recommend her highly enough, and are enormously grateful to her, and her dedicated and courteous team, for all the support and encouragement they are collectively providing our son, and us.
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Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing. See more
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