hellobabydirect.com

4.2
4.2 Based on 41 reviews

Hello Baby offers a huge range of top brand baby and nursery products with free shipping service on every item in the UK. Great brands such as Tommee Tippee, Dr Brown's and more. From Pregnancy to Toddler and every stage in-between. A family business....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

41 Reviews

5 Star
76%
4 Star
5%
3 Star
0%
2 Star
5%
1 Star
15%

All Reviews

Filter Reviews

Review Time

Lisa Baker
Would recommend this company. When there was a delivery issue with the Royal Mail, i contacted the c

Would recommend this company. When there was a delivery issue with the Royal Mail, i contacted the company who responded and resolved the issue super quickly. Fast, friendly service, thank you. We now have a very happy little boy who has his ride on John Deere!!!

4
Date of experience: Jan 28, 2026
Lisa Baker
Would recommend this company

Would recommend this company. When there was a delivery issue with the Royal Mail, i contacted the company who responded and resolved the issue super quickly. Fast, friendly service, thank you. We now have a very happy little boy who has his ride on John Deere!!!

4
Date of experience: Jan 26, 2026
Stephen Seddon
Fantastic customer service

We had a minor problem with the dressing table I bought for my Granddaughter. When I contacted Hello Baby to explain that we had a missing part they responded immediately. I was looked after by Fred who resolved the issue quickly, kept me informed of the progress, checked I was happy and also sent an extra little gift for the inconvenience. Very good costumer service. I would definitely recommend them.

5
Date of experience: Dec 23, 2025
Jordy Coleman
Good customer service. Very helpful.

I ordered a few items from this website and all but one arrived correctly. I contacted their customer service via the chat. They organised for the incorrect item to be collected and replaced with the correct version. I haven’t received the correct item just yet as it will be sent today but I was very happy with their customer service as it was speedy and helpful. They are aware that the item is for my daughter’s birthday and they are making it priority to get the correct item to us in time. Happy with the service so far. All the other items I purchased were perfect.

5
Date of experience: Apr 15, 2025
Eliza Patterson
AVOID

Purchased expensive £75 pregnancy pillow. Used once or twice but was very uncomfortable. I emailed saying I’d used it but could I send it back as per their ‘30 day money back guarantee’. Had a response saying I could. I then spent a further £17 to return it to them. They then came back saying it had signs of use (a few hairs) and a supposed burn mark which is untrue, so they won’t refund. VERY disappointed. If I’d have thought they wouldn’t have refunded I would’ve washed and re-sold!

1
Date of experience: Nov 28, 2024
Annie C.
Disappointing Product and Terrible Customer Service

I purchased this baby monitor hoping it would give me peace of mind, but unfortunately, it has been nothing but a disappointment. After just a short period of use, the monitor stopped working and will no longer take a charge, rendering it completely useless.What’s worse is the appalling customer service I encountered when trying to resolve the issue. Despite reaching out multiple times, the company refused to do anything to help, leaving me stuck with a broken product.I expected much better quality and support, especially for something as important as a baby monitor. I would not recommend this product or company to anyone.

1
Date of experience: Oct 18, 2024
Bilwooky23
Hello Baby is the best

Hello Baby is the best! Always the greatest range of products & best service! Thank you hello baby!

5
Date of experience: Oct 02, 2024
Paddy Brooks
Excellent products and great service

Highly recommend Hello Baby for a wide range of beautiful toys and equipment for babies and toddlers, at reasonable prices.Quick delivery and excellent customer service.Thank you

5
Date of experience: Oct 02, 2024
Enoch R.
Hello baby is the best scanning place…

Hello baby is the best scanning place by far and Katie and all the staff are very loving kind and gentle. My little girl wouldn’t play ball in telling us her gender and Katie was not giving up untill she 100 sure. We found out our baby was positive for Down syndrome and Katie and the staff was so lovely and I could not be any more happier. I have been to hello baby for last 9 years and I love the experience each time always feels like your first. Thank you for having us again and will see you all soon again.

5
Date of experience: Sep 25, 2024
Vera Smith
Went for a gender scan today Hello Baby…

Went for a gender scan today Hello Baby Pregnancy Scanning Clinic I've had it confirmed I'm definitely having a baby boy 🥹💙 we can not wait to meet you my little man noah your big brother will be your bestest friend 💙 what an amazing experience at hello baby I definitely recommend this scan clinic there amazing. So cozy and cute in there I love that the lights change to the color of your babies gender such a lovely little touch 💕 Katie is so sweet and lovely she even complimented me and said I didn't look my age awwh made me feel fab haha 🤣😂 made us feel welcome as usual 😊 so thank you so much guys we won't be going anywhere else ever again xx

5
Date of experience: Sep 05, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Hello Baby offers a huge range of top brand baby and nursery products with free shipping service on every item in the UK. Great brands such as Tommee Tippee, Dr Brown's and more. From Pregnancy to Toddler and every stage in-between. A family business.

  • email shop@hellobabydirect.com
  • call 01886887746
  • language https://www.hellobabydirect.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More