Review Time
I am extremely disappointed with my experience. The $325 wool coat I had waited over two weeks for was poor quality. It lacked the structured fit shown in the photos as well as a loose stitched button dangling off the front, it felt cheap. Beyond the product issues, they lack in staying on top of communication. After consistent emailing for a refund I was able to get a return label made. It was returned to their facility within 2 days. I didn't get my refund back for over a month. I had to keep emailing them numerous times before someone eventually got back to me. Their excuse was a "system error on their end." I suspect they would have kept my money. I looked at other reviews and I am not the only one this has happened to. Where they go radio silent once you return their product. Buyers beware! It comes off as high fashion but really it is over priced fast fashion from China. I will never be purchasing from this company again.
This a fantastic company with incredible customer service! They did everything to accommodate my request for a quick delivery, they responded very fast and were extremely helpful and very professional.They have beautiful products and I will definitely be a repeat customer!I would highly recommend Hemiblurr to anyone!👍
Extremely Disappointing ExperienceI ordered a coat from Hemi Blurr on December 2nd. At the time of purchase, the website clearly stated that the order would be shipped by December 10th. It has now been over a month, and the package has still not arrived, nor does anyone seem to know where it is.Customer service has been completely useless. They are unable to give me any clear information about the status of my order, no tracking updates, no real answers, just vague and repetitive responses. For a brand that presents itself as premium, this level of disorganization and lack of accountability is unacceptable.Waiting this long without any transparency is frustrating and unprofessional. If an item cannot be shipped on time, customers should be informed honestly instead of being left in the dark.This was my first and last purchase from Hemi Blurr. I will definitely not be buying from this brand again and would not recommend it to anyone who values reliable service and respect for customers.
SCAM! I ordered stuff in the value of around 1000€. The stuff was delayed and now that I want to return it (to China at my own expense!!) they don't reply anymore.On their website they state that they only take returns that were registered so now it seems I'm stuck with the items. Also, quality is low.
This is the best company I have ever bought clothing from. They answered my questions within hours-thoroughly, too. They handled issues. And the clothes! I have bought six items in two months (I know, I know), and everything is soft, unique and remarkable.And reasonably priced.
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