Review Time
My daughter waited 5 weeks for her cap, gown, tassel and hood. When she received the package, 5 days before her pictures were scheduled, the tassel and hood were missing. Upon calling customer service they told her they would look into it but could not get the items to her before her graduation picture session. No compensation, no overnight delivery, nothing! My daughter has worked so hard for her Master’s. This company is a joke. I hope the university she attends looks into another company because my daughter is not the only one this has happened to.
My daughter waited 5 weeks for her cap, gown, tassel and hood. When she received the package, 5 days before her pictures were scheduled, the tassel and hood were missing. Upon calling customer service they told her they would look into it but could not get the items to her before her graduation picture session. No compensation, no overnight delivery, nothing! My daughter has worked so hard for her Master’s. This company is a joke. I hope the university she attends looks into another company because my daughter is not the only one this has happened to.
we put a deposit on the ring and paid for cap and gown. when we saw the ring we were astonished at how cheap the ring looked and decided to not get the ring, knowing we would forfeit our deposit. now the company is demanding another 100$ in order to release the cap and gown which we already paid for . this is despicable . I highly recommend finding another company to do business with. Herff Jones customer service rep ,Jamie, was rude and very unapologetic. BUYER BEWARE
I’m graduating with my doctorate. Kind of a big deal. Worked my whole life for this. I buy a $200 dollar regalia set. The gown is a joke- it was falling apart when it got to me. The hood has no point of attachment to the actual gown, which means the hooding ceremony is going to be fun. I will be surprised if the gown lasts through the graduation- and I’m only supposed to wear this outfit for every ceremony I attend as a PhD holder. This was something that I was supposed to have forever to represent my Alma mater and instead, I’ll have to buy a replacement gown off of Amazon after one use. I would personally punch the owner of this company in the face if I could. All this work to graduate and THIS is what you get? Some thrift store regalia that doesn’t even function? BS. Do. Not. Buy. Anything. From. This. Company
Extremely frustrating experience with Herff Jones while trying to resolve issues with my Boston University graduation regalia order. Customer service was unhelpful and communication was very poor. I worked with a representative named Thandi, and instead of addressing my concerns, she repeatedly re-explained numbers that still didn’t add up and never clarified the discrepancies.I was also told that certain items were suddenly “packaged” together, which prevented them from being refunded individually—something that was never made transparent when I placed the order. Because of this, I was unable to receive a full refund for items I should have been able to return.Overall, the process lacked transparency and was incredibly frustrating. For such an expensive graduation purchase, the customer service experience was extremely disappointing.
Herff Jones told me 5-6 weeks to replace a bezel and re-size my college class ring. Two months later, the left hand doesn't know what the right hand is doing. By the time I receive the ring, it will be way past two months. Told me they are understaffed and things are taking longer.
February 23, 2026: I am very disappointed and dissatisfied with the level of customer service from this company. My son’s school uses them for both letterman’s jackets and class rings. Delivery of both has taken months. Both were ordered and paid in full last fall. The jacket only arrived a couple of weeks ago and the class ring has still not been delivered. I learned today from the company that the sales rep “didn’t have time to deliver the rings to the school” for distribution and so the ring was sent via USPS more than a week ago. It hasn’t arrived of course. Additionally if it does arrive it won’t be left because it requires a signature and since I work, no one will be home. I am mystified why the sales rep had time to come collect the orders but didn’t have time to deliver expensive rings back to the campus. Instead the company elected to mail them. I consider this to be awful customer service. They don’t keep customers informed. Their products are very expensive but they don’t have time to deliver them to the schools! I had to call to get any information - there has been no communication from Herff Jones since they took more than a thousand dollars from me last fall. I do not recommend this company to any school considering using them for important items like letterman jackets and class rings.
Our university requires rental from Herff Jones in order to participate in graduation. If you want to purchase your regalia to avoid wearing old used gowns they will not allow you buy rental style gowns. The only things you can purchase are their highest end designer level regalia in the thousand dollar range. I was forced to rent and my tam came with a center crease and the gown has a gps tracking device. Did not get the hood I paid for with my delivery. You can’t call anyone or email. Repeatedly redirected to a website. I did eventually get my hood, thank goodness I was luckier than some. From online reviews it looks like I should prepare myself for Herff Jones to pretend they don’t get my return so they can take another $500 from me. Very worried.
I am a proud mom of a senior student at a local high school in Newnan, Georgia. Of Course, the school uses this company (Scholastic Images, an affiliate of Herff Jones) for all of the senior swag and cap & gowns. I went to a senior parent meeting yesterday and stood in line for about 15 minutes. The representative, named Todd, was helping a lovely couple in front of me. While they were filling out the form for their son, Todd looked at me and left the table. I thought that was odd, but didn't say anything. I stood and observed his next actions. He proceeded to pass out forms to white parents, but continually bypassed the African-American parents. I looked at two other parents who were African-American, and they looked at me and shook their heads. I finally just picked up a form and filled it out. I then noticed that he came back around the table and started assisting the white couple that was behind me. If I could have purchased my child's cap and gown through anyone else, I would have. I will be returning all of the gear I bought and only purchasing the cap and gown. My advice to the company is, "If you are going to send representatives to the school, please make sure that they are okay with interacting with people of color.
My daughter received her doctoral stoal, cap, and gown. We had 3 days to return the items after graduation with a pre-printed label. We returned within 2 days and have receipts from the Office Depot shipping. Three months later we were charged $500 for not returning. We have called numerous times and they hang up every time just as the line is picked up. We emailed and they apologized for the error and said it would be fixed. After several days of it not being fixed, I disputed the charge with my credit card company. This company is running a scam.
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