Review Time
I do not recommend it!I purchased the cap and gown and also a diploma frame from them.We only received the cap and gown and after much insistence and waiting, I managed to receive the frame.But the glass came broken!Not to mention the customer service, which I found to be very unwelcomin!
My school had our cap/gowns manufactured by this company and it was absolutely ridiculous for the budget they (the school) had. Quality is terrible: the material is the same sort of fabric I’d find with a cheaply made costume off Amazon. Zipper was not visually broken but, it could not be closed no matter what angle or direction you decided to tug it, or even how careful you went. This is more of a personal opinion nevertheless, the design is tacky and is even more obvious with brighter colors in comparison to at least having most features hidden with black. Party City might have better graduation gowns…
I ordered my graduation ring on 4/1. they said it would be a 4-6 week waiting period for it to arrive. All good. once they email me saying they shipped it with fedex, fedex says the ring will be delivered on 5/15. I'm excited because it will be delivered on time for my graduation on the 20th. Out of nowhere, on the 15th they take off the delivery date from the tracking site. I still say okay whatever maybe they're just behind. On May 23rd, i decide to call fedex and ask because it's been 10 days. They tell me they lost the ring and I need to contact herff jones. It's Memorial Day weekend so i have to wait until today (5/27). Today, magically the ring gets delivered WITH THE PACKAGE BOX RIPPED OPEN. I'm surprised the ring box actually stayed inside. So I call herff jones to ask if there was anything else supposed to be inside, ive never ordered from them before so just wanna make sure nothing else fell out. when i call them, they ask me what they want me to do if i eventually ended up getting the ring. Just horrible customer service after i spent $1000+ on a ring. Do better. I'm not accusing anyone but the ring taking an extra 2 weeks to get here, and the box being ripped open... somebody probably tried to steal it but since I called maybe the looked into it. Never again
The cap and gown arrived for my son's graduation, nothing else did. We canceled the rest of the order right before graduation, because it would too late to send announcements after the event. We requested a refund of the $499.52, they sent an invoice stating it was refunded, but months later still haven't seen a dime. They only respond with a screenshot of the invoice, funds were never sent to our account.
The company sent the wrong regalia. The customer service was not helpful at all. They refuse to communicate by phone. They stressed out what was supposed to be one of the best days of my life. Avoid at all costs. There are other regalia companies.
I am extremely dissatisfied with my experience with Herff Jones.I purchased a $100 graduation package through my school, and initially, only the cap and gown were delivered to the school. The remaining items in the package were not provided until I made repeated calls and sent multiple emails to follow up. This lack of organization and accountability is unacceptable, especially when families are paying significant amounts during an already expensive milestone event.Charging $100 for what is essentially a cap and gown rental — which must be returned — is excessive. The additional items included in the package were of extremely poor quality and did not justify the cost. The overall value of what was received does not align with the price charged.Graduation is a meaningful occasion for students and their families. Companies that operate in this space should prioritize transparency, reliability, and fair pricing. Based on my experience, I cannot recommend this company. I strongly encourage others to carefully review their options before purchasing.
We just want the 2 cheer rings we ordered for our daughter. No return voice mails at all and it's been well over a month of leaving them, getting the run around from FB messenger and no replys to emails asking where our 2 rings are. I have asked multipal times for a manager to call me back and I'm just getting ignored!
Scam- they pretend to care and will promise you anything under the sun to get you to order something from them. Once you do, they will tell you too bad, and too sad for you. They will even pretend to "ship it out" or say they will cancel it, and not. I have spent over a month and I am still being screwed over.
I ordered a ZTA bracelet for my daughter's 21st birthday. I paid close to $50. It broke within a month. They kindly sent another, and it broke just as quickly. The jewelry is of poor quality. I would have be happier getting a $10 bracelet off of Amazon. I have buyers remorse. It was supposed to be a special gift for a proud ZTA member and we are both extremely disappointed.
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