Review Time
Like many others, we invested nearly £1500 for personalized wedding flowers. Suddenly, all communication ceased. Our emails went unanswered, leaving us without any wedding flowers and forcing us to find alternatives at the last minute. We are still waiting for a refund. It's appalling that they continued to take orders and payments until recently.
Like many others here we spent nearly £1500 for custom wedding flowers. One day all communication just stopped. All emails have gone unanswered. We were left with no wedding flowers and had to order from somewhere else last minute. Still no refund. Disgusting that up until recently they were still accepting people's orders and money.
Would give less if I could.It started off so well, which is such a shame.I booked them as my friends wedding flowers was by this company and they looked beautiful, didn’t even think I would need to look at the reviews, and I wish I did.CAUTION: look, if you have Facebook, at Scammed by Hidden Botanics. I had a situation very similar to others on there.I received my preview on September as expected, they looked beautiful. After that, I was ghosted and strung along to ensure I didn’t get my items. The weekend after the delivery date, I reached out to requested a full refund. Which they said they would. I ended up going through my bank as they never did and kept the money for themselves. THE COMPANY HAS CLOSED AND ARE STILL TAKING MONEY, try to avoid at all costs.Something has happened and it’s such a shame, but they haven’t done the proper thing and given people their money back, such a shame.Luckily I had a back up!
Like the mountain of other reviews here, I submit my order in July - it is now mid November with two days until my wedding and the flowers are nowhere to be seen nor do I have any updates from them. I've never received updates and only responses from chasing my order which stopped around a week ago. The last I heard was 'its being sent out today' then nada since. Luckily I was able to sort out flowers last minute but I haven't received any acknowledgement, apology or refund.It is outrageous that this company has been able to take money from brides who just want the best for such a special day. What's even more outrageous is that they still have the audacity to STILL be taking orders and money. They've deactivated their Instagram which is massive red flag but just like others here, I will be reporting them to the trading authorities and filing a dispute with my bank to get the payment back.If anyone's reading these reviews, please save yourself the anxiety and money - you deserve the peace of mind!
AVOID AVOID AVOID. Would give zero stars if possible. Ordered £800+ of flowers and displays in February this year for my wedding in January 2026.Since then reviews have gone from 4+ stars to what they are now (2.4 which blows my mind!). Multiple company name changes on socials and Etsy, the owner has posted in her Instagram (liked on Eirini florals account - another name for this scam business) that her studio closed over 4 months ago but is still registered in Norwich on caompanies house. All emails go ignored, no updates on custom orders and multiple customers being let down as you can see on scammed by hidden botanics Facebook group and on wedding forums. Currently pleading with my credit card company to process a section 75 to cancel and refund my full order so I can order from a real and reputable company that will communicate and deliver the goods. PLEASE DO NOT USE THIS COMPANY!
Gosh, I wish I'd read the views before splurging on these flowers for my wedding. The seller hasn't honoured their own shipping date promise and doesn't reply to emails. I've had to request a charge back because I can't get a hold of anyone at this company and will now need to rapidly source other flowers for the wedding. Avoid!
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