Name: ismash.com
Telephone: 02076403111
Rating: 3.6

caraboy62 Guest

Disappointing experience with the service.

I needed to replace the screen on my phone and checked the company's website. The only location listed as having the necessary parts was the London Bridge store, so I made a booking a week in advance. I traveled from West Sussex only to find out they "forgot" to inform me that they didn't have the parts. While I can't dispute their inventory, it's unacceptable that they failed to contact me throughout the entire week leading up to my appointment. Extremely poor customer service; I will not be returning.

Date of experience: Jan 12, 2026

Daphne Cook Guest

2 months ago

Excellent service - fulfilled all promises on time and budget

Excellent service - fulfilled all promises on time and within the estimated cost! I have no complaints about the team who were incredibly friendly!

Date of experience: Dec 04, 2025

Hard_ScR3M69 Guest

2 months ago

Completely unhelpful, lack of customer support

I scheduled an appointment for a battery replacement and traveled a long distance, only to be informed that repairs had been declined for the day. No notification or call was made. Completely unhelpful.

Date of experience: Dec 04, 2025

KB4 Guest

3 months ago

Excellent service

The service was outstanding - they delivered exactly what they promised, on time, and at the quoted price! The team was incredibly friendly and helpful.

Date of experience: Dec 03, 2025

Venus Baker Guest

3 months ago

Professional and efficient service

The service was professional, clear, and quick.

Date of experience: Dec 01, 2025

Giles Lewis Guest

3 months ago

Outstanding service from Karan!

Karan at the location quickly fixed my screen in no time. A true asset to the team. Thank you again!

Date of experience: Nov 29, 2025

Maddox Patterson Guest

3 months ago

Efficient warranty service

They fixed the broken screen on my phone under warranty in less than an hour.

Date of experience: Nov 25, 2025

Braden Guest

3 months ago

Completely unreliable!

I paid to secure an appointment and arrived on time, but nobody was present. After waiting for 20 minutes, I left. No one answered the phone, and there was no customer support. It's hard to trust this service with valuable devices.

Date of experience: Nov 24, 2025

BenPhil49 Guest

3 months ago

Smooth battery replacement experience

My phone qualified for a free battery replacement. After a challenging experience with another center, I booked with this service. Upon arrival, I was welcomed and handed over my phone. Three hours later, it was returned fully functional with a new battery. The staff was courteous and professional. Highly recommend their services!