Review Time
A claim on home emergency cover resulted in an engineer ( Ian McMillan) coming out to fix my water heater immediately. Best of all he had the necessary part with him. Thank you Ian and HiFlow for terrific service and to the office for great communication.
Horrible service with poor customer service on the phone and inefficient technical (engineering?) team. This seems to be contracted from D&G for boiler services. Rude over the phone, inflexible appointment times, the so called engineer came with no parts. Then (7 days later for a leaking boiler) the problem is not fixed. All made worse but lack of apology and explanation with company not answering the phone.
Avoid at all cost. Had an engineer in for a boiler checkup through UW. No issues with the boiler until the checkup. 10 minutes after the checkup was finished boiler is leaking badly. The report that was 100% perfect was fabricated. Another engineer had confirmed that the damage was done on purpose. The report was marked incorrectly and the boiler wasn't checked properly. Another engineer has found couple of other issues with the boiler. UW is investing them as subcontractors.. Avoid at all costs..
Initially seemed like they knew what they were doing or talked a good game. Sent out as part of a home emergency claim through Homeserve. Had a leaking boiler, was told I needed a part, they got the part fitted it. Still leaking. Same again with another part. At this point they said boiler was beyond economical repair and home emergency wouldn't cover anymore. I now have no control over heating, thermostat doesn't work now. Called for advice as up until the last visit I always had control over the heating and was pretty much told. "Sorry not our problem"Taking no responsibility for, to try to rectify or check their own work.
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We are a family run business providing heating, plumbing & joinery services to a variety of clients across West Central Scotland area.
We work with one off private householders, housing associations, letting agencies through to national insurance backed companies.
We are Gas Safe registered and are also proud to be a "WHICH" Trusted Trader.
No job is too small.
We will agree a fixed price cost for initial examination and repair of your issue. We will then provide a written quote for any follow up required - no surprises.
For larger or more complex works we will happily provide a free site survey & written quote.See more
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