Review Time
The products took quite a while to arrive. The heated socks are excellent, but the heated gilet is too small. I've been assured that the exchange for a larger size will have free shipping. I will provide another review once the new gilet arrives.
Delivery was slow, and I received the wrong item. Now they want me to pay to send it back. I recommend avoiding this service and spending your money elsewhere! Their return policy is misleading, and I've requested a refund multiple times with no resolution.
The company claims to operate from the Netherlands but ships from China. It took almost three weeks to receive the waterproof boots. They failed to keep my feet dry, and now they want a video to prove they're not waterproof. They refuse to cover return shipping despite stating on their site that they would for defective items. Their offers, like a 15% refund to keep the item, are absurd. This is a scam—avoid them!
I've been waiting weeks for a response regarding my refund for items that never arrived! It should be straightforward, but I keep getting the same vague replies. I wish I had checked the reviews before ordering. All this has caused me is frustration, and I may need to involve my payment provider for a refund.
I ordered a heated body warmer that was poorly made and had many defects, rendering it unwearable. I've submitted video and photo evidence as requested, but I haven't had any success in getting a return or refund. This company sells subpar items—total scam!
This company is unreliable. They processed my payment on October 3rd, and the product was supposedly dispatched on October 13th, but it has yet to arrive. I've asked for a refund four times, and they finally agreed to a refund minus the delivery charge. It's outrageous, considering I received nothing but hassle. Avoid at all costs!
I ordered a gilet that arrived promptly, but the sizing was drastically off—at least 12cm smaller than the size guide on their website. According to the Consumer Rights Act 2015, goods must be satisfactory, as described, and fit for purpose. This item does not match the description. The company is refusing a refund or free return, insisting I return it to the Netherlands! I'll be contacting my bank to dispute the charge. AVOID this company—I wish I had seen these reviews before ordering.
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