Review Time
The vehicle was fine, but upon arrival, I couldn't open the petrol cap despite pressing the button. I cancelled immediately and am receiving a refund, but it was unsettling and starkly different from the excellent service of my previous car-sharing app.
This has been a complete disappointment. Registration took forever due to app issues. Booking was easy, but the car's location was incorrectly listed. When I arrived, QuickStart wouldn't work, and I was informed via chat that it had been withdrawn and my booking was cancelled. I don't understand why I wasn't informed of this before the charge!
I attempted to register an account, and it was a complete mess! I submitted all my details, proof of residence, and even a selfie, yet I couldn't get an account. This situation is concerning regarding my personal information. Proceed with caution.
I used to really like this company. They were professional and everything worked smoothly. However, they failed to address a serious steering issue in the car I received. I reported it, but the problem persisted when I got the same car again. My concerns were ignored, and I stopped using their services. After trying again a year later, my account was blocked for no clear reason. Customer support was vague and unhelpful. You need to listen to your customers!
I've been a regular user for years and had good experiences before. Recently, I made two bookings that were accepted and then cancelled because the cars were removed from the app. They took money from my account immediately, leaving me waiting for refunds while I can't book another car. Customer service has been unhelpful, providing vague responses. It's frustrating and feels very suspicious.
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