Review Time
Vitamins were okay however my toddler did not like them. We have a stockpile of a 5 month supply so I wanted to cancel my subscription. Not only am I unable to remove my card on file, but Hiya also does not let you cancel the subscription yourself. I had to go back and forth in an email 5X before they finally cancelled it. HORRIBLE. Will never purchase any of their products again. Definitely a lawsuit waiting to happen. This experience was so bad I decided to register here just to leave this review.
The customer support team is great! I had a special request that I couldn't manage myself on the website. I emailed their support team for assistance and the response was so rapid and they fulfilled my request immediately. I was very pleased.
Normally companies just want your money and loyalty. But this company is different. Our family had to take a break due to financial reasons and Hiya’s support team did something I’ve never experienced before. They offered their hand. They offered solutions to help my kids. I just can’t say enough good things about this company. Thank you Hiya. We look forward to coming back soon.
My kids love these vitamins! So it was saddening when we, as a family, had to make the decision to cancel our subscription because we couldn't afford the monthly rate. I reached out to the team to cancel and received a very timely, genuinely kind email back asking why we needed to cancel. When I told them why, again, they reached back out and asked how they can help. Long story short, they were able to work with my family's financial situation so that my kids could keep getting the vitamins they enjoy and deserve! I have suggested Hiya to anyone I can!
Great product that my kids love and the best customer service. My boys call the greens powder their “chocolate milk” and they are very picky kids so that is saying something! A win for all of us, they love it and they’re getting the extra nutrients so I am happy too!
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