Review Time
I recently purchased the Mako reel from Trident Fly Fishing, and I couldn’t be happier with my experience! From the moment I placed my order, the entire process was seamless and professional. The reel itself is a game changer—its smooth drag system and precise engineering have noticeably improved my casting and overall performance on the water.What really sets the Mako reel apart is its build quality. It feels incredibly durable yet light, making it perfect for those long days on the river. I’ve used it in various conditions, and it has consistently delivered reliable performance without any hiccups. The design is not only functional but also aesthetically pleasing, reflecting the care and expertise that Trident Fly Fishing puts into their products.Additionally, the customer service was outstanding. They were prompt, informative, and went the extra mile to ensure I was completely satisfied with my purchase. If you’re looking for a high-quality reel that combines performance, durability, and exceptional service, I highly recommend giving the Mako reel from Trident Fly Fishing a try. It’s been a fantastic investment in my fly fishing adventures!
I am a first time customer of Trident’s Trade -In Program. Trident’s value of my equipment was spot on what I expected. The employees that run the program are very pleasant to deal with. They are very knowledgeable in all things fly fishing. Everything is above board, no hidden fees. I for one, will be a customer for a long time.
Generally have had good experiences with Trident, except for shipping speed. Don’t order a rod from them on Friday, or even sometimes Thursday, and expect to get it quickly. It won’t ship until late Monday or early Tuesday. Given the rapid nature of shipping today, this is an area they need to improve IMO, maybe others don’t care.
I saw a poor review rate for trident fly fishing here? I recently bought a simms rogue jacket that could not be ordered in Ireland/Europe. Went online and found trident fishing and ordered it from them. All went perfectly smooth, got it 12 days later from fedex with is ok for shipping from USA to europe, rang them about shipping and customer service was fine. I think they have a short working week but are probably fishing on days off so that’s bang on!!! Will definitely buy from them again, happy out with service and the jacket is great.
I ordered some fly tying stuff a week ago and it still hasn’t shown up. Next thing is in order to track my shipment I’ve got to download an app on my phone. Wrong answer! I’ll stick with my normal places I order stuff from now on. If they don’t have it than I’ll wait. I’ll never order anything from trident fly shop again
By far the worst buying experience I’ve had in a very long time. Communication is terrible. Their trade in program is a total rip off. They reduced the trade in value of a Galvan fly reel I used once by 25% because they said the drag was sticky. When I called to ask questions about products the support person was arrogant and less than helpful. Their business hours are ridiculous and when you do order something, they are slow to ship. Buyer beware this company is destined to fail.
Nice website with easy ordering; however worst customer support for tech support i have ever encountered. Unbelievable frustration with establishing customer account. Still not fully created. Not likely i will continue to purchase items without ability to create account and tract progress of order.
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