Review Time
Subject: Formal Complaint: Unfair Dismissal, Coercion, and Systemic Violations - Mohammed Dawood
To: IHG Global Ethics & Compliance / Regional Office
I, Mohammed Dawood, am submitting this formal complaint to report a series of severe professional, legal, and systemic violations I have experienced at Holiday Inn Kuwait Al Thuraya City under the management of the Acting HR Director, Mr. Saqr, and the Security Manager, Mr. Tariq.
1. Unfair Dismissal for Refusing Unpaid Overtime:
The conflict began when Mr. Tariq (Security Manager) demanded on our official WhatsApp group that all staff attend mandatory meetings daily after their shifts ended without compensation. When I respectfully pointed out that this is not in line with labor laws regarding unpaid overtime, I was immediately told: "You are terminated; we don't want you with us." I have screenshots of this conversation proving that my termination was a direct retaliation for questioning an illegal work practice.
2. Coercion and Intimidation:
In the HR office, I was pressured by Mr. Saqr (Acting HR Director) to sign termination papers. When I refused, I was explicitly threatened with an "Absconding Case" (Taghayyub) in Kuwait. To avoid the legal consequences of such a threat to my residency, I signed the papers under extreme duress.
3. Falsified Disciplinary Record:
During a previous inquiry with Mr. Mohammed Azazel, a warning dated September 9th (9/9) was mentioned. I hereby state that I never received, saw, or signed such a warning. This warning was unfairly issued as a "penalty" for a legitimate medical leave I took on September 5th (5/9), which was officially documented through the Government App "SAHEL". Using a legal medical leave as a justification for a hidden warning is a direct violation of Kuwaiti Labor Law and IHG’s Code of Ethics.
4. Intentional Obstruction and Material Damages:
Despite terminating my services "without cause," Mr. Saqr has repeatedly and maliciously rejected my requests for a "Temporary Work Permit" for a new job. This obstruction directly caused me to lose a new job opportunity that I had already started for two days. Due to the hotel's refusal to grant the permit, I was forced to leave the new position, causing me severe financial loss and professional damage.
5. Violation of IHG Global Performance Policy:
For four consecutive years of service at the hotel, I have never received a formal annual performance appraisal (Appraisal). This is a direct violation of IHG’s global policy regarding employee development and performance management. This systemic neglect has resulted in freezing my salary and preventing any professional growth or fair salary increments for 4 years.
Conclusion:
I possess all the evidence (WhatsApp screenshots, "Sahel" medical reports, and records of HR rejections) to support these claims. I request an urgent and fair investigation into these practices. I ask the IHG Global Office to intervene to rectify my status and hold those responsible for these violations accountable.
Sincerely,
Mohammed Dawood
Phone: +965 65922711
Subject: Formal Complaint: Unfair Dismissal, Coercion, and Systemic Violations - Mohammed DawoodTo: IHG Global Ethics & Compliance / Regional OfficeI, Mohammed Dawood, am submitting this formal complaint to report a series of severe professional, legal, and systemic violations I have experienced at Holiday Inn Kuwait Al Thuraya City under the management of the Acting HR Director, Mr. Saqr, and the Security Manager, Mr. Tariq.1. Unfair Dismissal for Refusing Unpaid Overtime:The conflict began when Mr. Tariq (Security Manager) demanded on our official WhatsApp group that all staff attend mandatory meetings daily after their shifts ended without compensation. When I respectfully pointed out that this is not in line with labor laws regarding unpaid overtime, I was immediately told: "You are terminated; we don't want you with us." I have screenshots of this conversation proving that my termination was a direct retaliation for questioning an illegal work practice.2. Coercion and Intimidation:In the HR office, I was pressured by Mr. Saqr (Acting HR Director) to sign termination papers. When I refused, I was explicitly threatened with an "Absconding Case" (Taghayyub) in Kuwait. To avoid the legal consequences of such a threat to my residency, I signed the papers under extreme duress.3. Falsified Disciplinary Record:During a previous inquiry with Mr. Mohammed Azazel, a warning dated September 9th (9/9) was mentioned. I hereby state that I never received, saw, or signed such a warning. This warning was unfairly issued as a "penalty" for a legitimate medical leave I took on September 5th (5/9), which was officially documented through the Government App "SAHEL". Using a legal medical leave as a justification for a hidden warning is a direct violation of Kuwaiti Labor Law and IHG’s Code of Ethics.4. Intentional Obstruction and Material Damages:Despite terminating my services "without cause," Mr. Saqr has repeatedly and maliciously rejected my requests for a "Temporary Work Permit" for a new job. This obstruction directly caused me to lose a new job opportunity that I had already started for two days. Due to the hotel's refusal to grant the permit, I was forced to leave the new position, causing me severe financial loss and professional damage.5. Violation of IHG Global Performance Policy:For four consecutive years of service at the hotel, I have never received a formal annual performance appraisal (Appraisal). This is a direct violation of IHG’s global policy regarding employee development and performance management. This systemic neglect has resulted in freezing my salary and preventing any professional growth or fair salary increments for 4 years.Conclusion:I possess all the evidence (WhatsApp screenshots, "Sahel" medical reports, and records of HR rejections) to support these claims. I request an urgent and fair investigation into these practices. I ask the IHG Global Office to intervene to rectify my status and hold those responsible for these violations accountable.Sincerely,Mohammed DawoodPhone: +965 65922711
Stayed one night 22/11/2024 Holiday inn Peartree OxfordReception 10/10 excellent Room ,free upgrade 10/10 excellent Food had snacks on the evening 9/10Breakfast excellent 10/10Staff , can not praise enough, helpful,polite and always smiling from the minute we walked through the doors
what they did well - the staff on reception very pleasant, especially the lady sunday morning 15/9/24, sorted out breakfast tables for my family gathering without being asked, loverly. everything else on par with all the hotel chains of the level
I had booked a party at the Kensington branch carribean themed night for my daughter. The food was horrendous, burnt & inedible, we had complained on the night to the manager & other members of staff who advise that the regular chef could not attend due to an emergency but no one had taken accountability. I had paid over £2,000 I had previously attended a carribean themed night at the earls court branch several years ago & that was a wonderful experience but the Kensington site are very unprofessional, they do not return calls & the staff are always in a meeting. I am saddened with the outcome of my complaint & will never attend there again or recommend anyone
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The Marshall Holiday Inn Express Hotel & Suites in Texas provides complimentary amenities such as free WiFi and a daily breakfast. Situated 5 miles from Wiley College off Interstate 20, this hotel offers well-equipped rooms with amenities like a Keurig coffee maker, work desk, and cable TV. On-site facilities include a fitness center, outdoor pool, and business center. Guests can also make use of laundry facilities and explore a gift shop. The hotel's convenient location allows for a 15-minute drive to the Josey Ranch and a 10-minute drive to the Harrison County Historical Museum.See more
