Review Time
Ordered a big order worth over $500 in December. Have contacted the inquiry email and no reply. Have emailed 4-5 times and it seems they have not even processed my order as the shipment company has not received order number.
Feeling ripped off !!! Do not order from here
I placed an order Feb 25, 2026 I have yet to receive my package! They posted a tracking number but it’s been no update on shipment! I’ve even reached out to USPS they have yet to receive the item for shipment! I’ve sent several emails and they keep giving me excuses no resolution! They don’t respond back in a timely manner when you contact them! DO NOT PURCHASE WITH THIS COMPANY!
Placed an order in early March. Got a tracking number a two days later. The tracking number never moved from awaiting shipment. Contacted the company and got an email 3 days later saying they were sorry and they would contact their fulfilment team. Its now the 27th and have received no update. The phone number listed on their site does not work.
I wish I could give zero stars! I placed my order on 2/10/26. A label with tracking information was generated on 2/11/26. Here we are on 3/5/26 and the tracking says awaiting item! Contacted their customer service on 3/3/26 and haven’t heard anything back from them. The phone number they have listed on their website is not a working number and it is out of Groveport, OH. The company store is supposedly based out of Sheridan, WY 82801,USA but on my credit card statement the money went to San Jose, CA
This company has refused to deliver the product I paid for over a month ago and refuses to refund my money. I have all activities documented and will be turning all information over to FTC and the BBB along with my states AG for states consumer protection office. If you cannot give me my product or refund then this business can deal with being labeled fraudulent. Order placed 2 Feb. 2026, month and a half later, still nothing.
Ordered a big order worth over $500 in December. Have contacted the inquiry email and no reply. Have emailed 4-5 times and it seems they have not even processed my order as the shipment company has not received order number.Feeling ripped off !!! Do not order from here
I placed my order on 11/11/2025, I still haven’t received my order. I believe this is a scam. I ordered from Black Thai Honey and received my order within 4 day’s. Holistic Hercules customer service is terrible too. Everyone beware of this scam company.
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