Review Time
I am absolutely appalled that this company is allowed to operate. I called a local number to arrange for the replacement of two locks , a simple job. The person who was sent told me that tit would be £395 to replace a simple Yale lock and £279 to replace a standard mortise lock. He removed the mortise lock but then informed me he didn’t have a replacement with him. He then said he would return the next day to finish the job. He then pressured me into paying a deposit of £150 and left door unsecured. I immediately felt I was being ripped off and cancelled payment with bank. It subsequently turned out that the number I called was not a local firm (even though the area code suggested it was) but a call centre call Lock Sub who then pass on the job to companies such as this! How this is allowed I really don’t know! Totally unregulated industry!Used Which Trusted Trader and found a genuinely local person who charged £180 for both locks. If you have paid and are unhappy you can ask your bank for a chargeback for the payment. It can take a few weeks but would be worth the wait.
AVOID!I had a faulty lock and was unable to get in to my house, the only good thing I can say about them is they arrived quickly on a Saturday night during lockdown. After working on my lock for a short period (that's where the problem was) he said he would need to break in to the house. I told him it was a brand new door I'd only recently bought and if he could find another way but he told me he would cause no damage. After placing clamps on my door he's damaged my whole frame and scratched the front door which was all brand new. He then reverted back to the lock meaning the damage to my door was all for nothing! They charged me £339.00 for this too which is outrageous, I have since tried to gather answers but they have completely ignored me. I am looking to take court action as they are scammers, DO NOT USE THIS COMPANY!
Woman on the phone told me that the charge would be £49 call out and then £25 for the part. When the engineer came he said the part is £150 and he needs the cash up front and would not leave the premises otherwise. When I called the lady on the phone she said she told me it had to be a cash payment which was an obvious lie. Would not leave the premesis without paying and my Tennant felt uncomfortable as the mechanic came across aggressive. When calling them back after to vent my frustration and speak to the manager the lady whom I spoke to and booked in with put the phone down. This very much feels like a scam.
Got a quote of £49 plus cost of lock if required. When they arrived (at my mother’s house who is elderly and vulnerable they added a charge to ‘get the door open’. Plus a call out plus the lock! Surely the lock can’t be replaced without opening the door so they should have charged £49 plus the lock - wouldn’t consider this and would not leave without being paid. Disgusting and misleading. Avoid at all cost!
I would wholeheartedly agree with the scam and negative comments about these guys. I would also add they the guy sent to fix my daughters door at Uni, waited outside her flat, called her repeatedly and threatened her until she paid up, all because he didn't get paid by the estate agent who had booked him. We called to complain and challenge them but they honestly didn't think they had done anything wrong!! I would never use these guys ever. If you do choose to call them, then good luck - absolutely disgusting behaviour in 2020.
RIP off!! Do not use! They trap you by doing all of the work and then tell you it’s an extortionist amount. I was told £49 over the phone, then told £49 + £120 + lock cost (cheapest £79, dearest £169. Cheapest is £8 from screwfix!) + installation of lock cost £20 - takes 20 seconds. If any of these costs had been given to me on the phone I’d have looked elsewhere!Avoid at all costs!!
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We are professional Locksmith in London, with more than a decade of experience. You can reach us day and night, all over London. We ensure that our technicians are competent and available 24/7, for emergency assistance in your area.
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