Review Time
If i could give a lower start rating i would.I was working away from home and my wife rang me in tears that she had locked herself out the house and our 15 month old son was in his cota neighbour googled and found these poeple who say they will be here within 25 minutes They took over an hour to turn up and then charged my wife £130 for drilling a lockI asked to speak to the manager which took him a day to get back to me and then he tried to justify the charge and said if we were to use them in the future i would get a discount. not worth it in my opinion OK I £130 is alot of money but I was more annoyed that they did not bother to keep my wife updated with where they were and then when the manager phoned me he tried to use all the excuses traffic, time of day, what jobs they have etc He also attempts to say that the price was discounted already as that it should have been around the £180+The manager also states he will speak to his locksmith and get back to me which was about 5 days agoAVOID AT ALL COSTS
Do not use!!!!! We had front and back lock and mechanism replaces and it’s cost us £485!!!!!!!!!!!! Could of had a new door and all the works for an extra £500! I had called another company in my last house and it was no where near this. The guy had already done all the work and drilled a new whole for a new handle so I didn’t know what else I could say.. I could cry! I wish I checked the reviews first otherwise I wouldn’t of gone with them. Day light robbery! Go with someone else!
A bunch of Charlatans and con artists. £49 call out changed to £89 then charged £125 for a £12 lock. I have reported then to Trading Standards, HMRC (not VAT registered but say they are a National Company!)Join me in creating a campaign against this firm to put them out of business. Oh yes and Adam at Locksmiths.co.uk you are a coward for not returning any calls. You cannot hide forever!Bunch of rip off artists, con men, chances and rogues. Oh yes! Also entered my house withiut a face mask so, not Covid compliant, no sanitise and also threatened my wife to pay immediately! STAY AWAY FROM THESE PEOPLE AND PASS THIS REVIEW TO EVERYONE YOU KNOW. And Adam, this isn't a competitor trying to sabotage your company, I'm real, very real!
Absolutely avoid these! We called these out and got a price over the phone of £49 and a little extra depending on the lock. The locksmith arrives ( my keys were on the mat on the opposite side of the door ) The locksmith started chatting rubbish about the type of lock I have and said he would need to drill it? Alarm bells started ringing so I began to record the encounter on my phone I asked him how much, he said how much did I get quoted over the phone to which I said £49 He said £85 So I said that’s ridiculous, you’re trying to scam us! £85 to drill a lock? He then said that’s not including the new lock, which would be an extra £25 So I was like you’re having us off! So I asked him again so how much are you charging us! He replied it’s £120 but you have to pay about £25 for the lock He kept changing his prices, he could easily picked it if he was a professional locksmith or fished the keys through the letter box, I eventually told him to leave and that I don’t want his service Someone else came out who charged £50. Honestly avoid this company as you will get scammed.
They'll send someone out who will be half an hour late. The "locksmith" they send will give you a sales spiel telling you that the lock you have has 6 anti pick pins and that it is impossible to pick. They'll tell you that the only option is to drill the lock out and replace it - when you ask them for a price they start adding imaginary numbers together that suddenly form £130 to £200. When you call another company for a second opinion, the "locksmith" will get very angry and tell you that what you're doing is very disrespectful. If you're lucky - they'll decide it's not worth it and the £49 callout charge will suddenly not exist anymore and they'll walk off.The other locksmithing company picked the lock open non-destructively in a few minutes. The only reason these guys get business is via google ads and by exploiting the vulnerable. Avoid at all costs.
I Called this company yesterday as the lock on the doubled glazed door had droped, I was told there was a £43.00 call out charge, this only covers the engineer ringing the door bell, he then took approximately 30 minutes to refit the existing door lock plate,(no spare parts required) I was told that was an additional £83.00, So that would work out as £166.66 an hour or over £364,000.00 for the year, the Mayor of london is getting less than £150,000.00 Be aware they also have software on there website that shows they are local, they are probably based in london
This is a London based company by the address on their invoice. Totally overcharged. Was quoted £49 fee, then £129 to take out the mortise lock and £89 for a new lock which you can pick up at Screwfix for £15. Total £263!! My own fault should have used trusted trader rather than first company who use advertising on Google. Wish I’d read their reviews first. Advise use a recognised local company
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