Review Time
Avoid at all costs. Were called out on a Friday night which I appreciate was out of hours. They sent a proper cowboy who "fitted" a new cylinder. The cylinder was the wrong size, stuck out way beyond the fitting & a dream for a burglar who would want to break in. Son purchased one at Screwfix next day & fitted. Got charged £319 for shoddy, bad work by the locksmith supplied by this company who havent had the decency to respond to my email requesting a refund on the cylinder. These are the companies that give trade a bad name. Do not use Homelock even if you are desperate. Would have given half a star if I could.
We contacted this company to resolve a broken cylinder lock. We were quoted £45.00 to attend and a lock replacement starting from £20 if the lock needed replacing.The lock was removed by the locksmith who then went on to try and sell us a £12.99 cylinder for £120.00. I queried this being in the construction industry, and tried to call the company to clarify the price.The company had diverted our number to the locksmiths mobile. The lock smith proceeded to message his "boss". All this seem to be part of the act.I challenged him again as he was trying to sell a lock for £175.00 that I could buy for £39.90.The locksmith who attended was very polite however his "boss" was clearly inflating prices by taking advantage of the situation. The locksmith arrived and a convertible BMW which I thought to be odd as you would assume they would arrive in a van.We paid the call our fee that suddenly went up to £49.00 and I supplied my own cylinder and fitted it in 30 seconds.I'm surprised that I can find any mention of them being approved or part of a governing body.Fortunately we didn't fall for the inflated prices however I can see how vulnerable or desperate persons could easily be conned out of money.Such a shame as when calling a locksmith you expect a trustworthy and honest company, not a national company hiding behind trading as names and using local guys in cars with a small tool bag with a drill and a screwdriver.
Called out on a Tuesday evening at about 6:30 while only the wife was at home.The call out and labour fee was reasonable at £49They then charged £85 for a lock barrel for the UPVC door.My wife paid this because she was afraid of causing a conflict while she was home alone.The same barrel would have cost less than £15 at Screwfix.
Scam. Avoid at all costs. They charged at 12:00 at noon on a Wednesday £367 for opening a door and changing a cylinder. Please not only with this company but asked for estimates when you call to get emergency locksmith they do not tell you anything till is done that is the scam. The reviews on this should be a give away. this predator companies MUST not be in business I really hope they go bust. many other people doing this work. Not needed
AVOID AT ALL COSTS!!!I wish I read the reviews before using this company. I had to use them yesterday 22/03/22. Called them up as I had obviously lost my keys, spoke to the lady on the phone (This is the start of the scam), who tells you it’s £49 call out and if it’s a simple lock that’s all you pay....., she went on to say if he can’t gain access he may need to do extra work, it may be an extra £25 for the replacement, I questioned this at that stage as I thought it was suspiciously cheap, but I naively thought I might just be getting a bargain, and how complicated can a standard lock be which are in 100,000s of Terrance houses in England. Anyways the one positive thing is he turned up within 30 mins ( which I would as well for the money I these guys charge ), walks up to the door and this is when the second stage of the scam starts. He said this isn’t a “basic lock” (again this is just a normal rented Terrance house, no major upgraded security locks, nothing), then he produces a calculator, starts with the spiel of call out / labour / lock / emergency call out, suddenly my bill was £259.00, obviously disgruntled at the massive difference in cost he questioned it as this is a different ball park cost to what I was quoted, yes an extra 50/60 quid I wouldn’t have minded but and extra £170!!. I had to pay it, as by this stage I just wanted to get into my house. Took him less then 7 minutes to change my lock ( took him 3 minutes to remove the initial lock, sounds pretty basic to me right?!?).Please don’t fall into this trap as most of us have!!!They will over charge you! You WILL be scammed!
God awful. Terrible. Terrible. Terrible. £130 per hour rate. And they charged £90 +VAT (£110) for a replacement part, when it only needed a part worth £30 from screwfix. Pathetic robber barons. And when called out on it by anyone who remotely knows what they're talking about, they get unpleasant and defensive. Never use these awful, awful people.
This company is a con. My daughter called them out last night. They charged £49 and wanted to put her door in or drill the lock and quoted £250+ Thankfully she didn't let them drill the lock or bash the door in. We got a proper locksmith out who got in with no damage. These are scammers. I have called the number advertised asking they repay the money. The woman reckons she needs to speak to a manager and hung up on me as it was the emergency line. Avoid
Should not even give these one star as we have been ripped off completely. Yes we expected a call out charge which is £45.00 but the final bill was over £200 just for replacing a simple straight forward lock which took them around 30 minutes max. We are pensioners and they have trust pilot on their site with good reviews which we trusted completely. We wish we had asked every item to be written down at the beginning because he said that was the charge at the end.
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