Review Time
Got an estimate quote of £49 to open a door and new locks starting at £39. When the locksmith came out he quoted £200 to open the door. £250 for a new lock. Job was done in under an hour, was a simple case of popping out the lock and replacing.
We were in a bind so paid but genuinely feels like extortion.
On the positive side they came within a couple of hours on a Sunday (had said they would be 30 mins but don’t want to split hairs).
Got an estimate quote of £49 to open a door and new locks starting at £39. When the locksmith came out he quoted £200 to open the door. £250 for a new lock. Job was done in under an hour, was a simple case of popping out the lock and replacing. We were in a bind so paid but genuinely feels like extortion. On the positive side they came within a couple of hours on a Sunday (had said they would be 30 mins but don’t want to split hairs).
Price went from £59 labour and £95 parts to £430 with zero intelligible reasons from Locksmith. Couldn’t explain why, just kept looking at phone and coming up with random numbers. Contact centre staff (bloke on whatsapp) rude and unhelpful. Also days later still no Invoice. DO NOT USE.
I never imagined I would need to write something like this.My 80-year-old mother was locked out of her home and searched online for a locksmith. She found Home Locksmith (homelocksmiths.co.uk) advertising a £59 call-out fee.She called, was reassured on the phone, and expected a simple lockout service.When the technician arrived, instead of attempting non-destructive entry or properly assessing the lock, he immediately started drilling the door. My mother is elderly and was distressed — she trusted that this was necessary.At the end of the job, she was charged £1,790.From £59 to £1,790.She felt confused, pressured, and frightened. In that moment, she just wanted to get back into her home. No elderly person should ever be put in that position.After researching further, I discovered what appears to be multiple websites operating under similar branding NEAT JOB LTD, with an romanian officer named DUMITRU FLORIAN, including:homelocksmiths.co.ukbudgetlocksmith.co.ukurgentlocksmith.co.uklocks-unlock.co.ukclick2unlock.co.ukyourlocallocksmith.co.uklocksmithoncall24h.co.ukdoorunlock.co.ukConsumers should be extremely cautious when dealing with businesses advertising very low starting prices online.My advice:Always request a full written quote before work begins.Do not allow drilling unless absolutely necessary.If vulnerable or elderly, have a family member present before agreeing to major costs.I am sharing this so other families do not go through what ours did.We already filled complaints to Trading Standards, HMRC, NCA, AML and Google.
Called them quotes 30 mins arrival and £50 call out fee + materials needed. Arrived 1 hr 30 mins later. Accessed the locked door with ease (around 3 mins) no additional materials needed. Then quotes £228.00 for the job. Unbelievable! I point blank refused to pay that and the guy (George) eventually relented and charged £150. PLEASE AVOID.
Power to my Yale electronic lock on the front door died on me, had to call a locksmith to sort it so I could get into my flat. Spoke to a lady on the phone, explained my situation. Asked her if they can help to sort the lock, she said they would have to break the Yale electronic lock and replace with a general mechanical lock. It will be £49 call out and around £25 to £75 max to open the lock. When the locksmith turned up, told me he’d have to break through the lock and I’d have to replace it with a standard lock afterwards. He quoted me £49 for call out, and £149 to break my lock so I could get access to my flat. So the initial quote from the lady on the phone had doubled, called her to check the price and she said the price will vary depending on the lock and how much work is involved. The worst locksmiths I’ve ever dealt with, the guys asked how I wanted to pay, and made me pay before he would do any work. Broke the lock so I could get home, but they didn’t replace it. So now I have to get another locksmith to fit a new lock. Will not recommend this company to anyone, locksmiths charge what they want, no consistent prices on website. Rip off scamming company, should have realised considering all the negative reviews online.
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