Review Time
We had our windows and doors all fitted by them last year but then we had issues with a lantern window in our kitchen although they didn't install this at first, our builders did. After much rudeness and arguing they charged us another £600 to come and refit the lantern window and now we have a small leak coming through our ceiling! They want nothing to do with it, and will not help us in trying to repair it. We were told it was a favour? Who pays £600 for a favour? Avoid this company at all costs and the woman who answers the phone who I understand is somehow related to the owner of the company is so rude it's shocking! I will be contacting my friend at the Echo as I am now worried that all my windows and doors they fitted were a favour too with no comeback if anything goes wrong with them?
This was a diabolical experience - Warning do NOT pay any money up front to this outfit - we did and a year after we were still trying to get them to do our conservatory but excuse after excuse and we eventually had to force them to return our money by taking legal action. They actually knocked down our old existing structure and then told us they were raising the price by 10K. We told them to clear off and they did leaving our garden in a very dangerous state. This was also a contravention of the architect's instructions which they also could not wriggle out off. The DGCOS were a waste of time too and just look at their ratings too? All in it together. They are the worst outfit I have ever come across and looking a their reviews I am not alone. Be careful, use another company. You HAVE been warned.
Our experience wasn’t great with this company. To start with the sales person just did the sale without any consideration of the client’s needs- that’s how it felt for us. He sold us handless door (which we were not aware of) after having a conversation with us about a baby at home and how important it is for us quiet and simple door operation when coming in and out when holding our son. So please be aware and clarify if you need a handle on both sides of the door.The delivery was delayed by 4 weeks. After installation we were left with plaster patches from the inside and outside requiring paint job. Maybe we were being naive not knowing this but we lived in a new built apartment previously so we had no idea we will need to organise a paint job afterwards. Indoors is fine and we did it ourselves, however, outside we don’t know the colour as the house was built & painted before we moved in. Its an off white pastel colour which is not easy to match. Again, something that was not explained to us during the sale process. When we called for explanation we were pointed to the contract where they take no liability for damage caused. They did send an installer back to sort out plaster as it was cracked and not level. After that adjustment, we were bombarded with emails and phone calls to pay the remainder even though we were still waiting for replacement glass that needed to be installed.Lastly, when repainting the walls inside, we noticed that at the top the were massive gaps left causing drafts into the house. There was no apology about this, they just said they will fix this when installing the replacement glass. So 3 weeks we had to live with drafts during winter months. The only positive is that the door itself it nice looking even though its a bit tough to operate from the inside, we are getting used to it.I would not, however, recommend this company for the simple absence of customer care and support.
This company do not care about you once they have your money..I had several issues and they really don’t rush to correct them.. their engineers don’t know what they are doing half the time and the receptionist is not very nice and a very good liar. Things go wrong that sometimes can’t be helped, it’s the way it is dealt with that counts and Hometec really don’t care about you once they have your money. I would not recommend under any circumstances.
Utterly useless company. I suspect that they are simply middlemen for the manufacturers as they know aboslutely nothing about windows.I paid £900 to have an "Acoustic" 41dB "Sound Proof" window installed. I measured the before and after compared to my 20 year old double glazing. The difference was negligble. No difference at all.I have called Hometec 8 times, I have spoken to Terry and Jack and been passed from pillar to post and no one wants to take responsibility for an unfit for purpose product. Jack has advised me to 'Adjust' the window or to try a triple glazed window, obviously I'm not going to put a third window in and the window fitter, who did an excellent job, has shown me that there is no adjustment available on these windows. Hometec have REFUSED to send a window engineer out as "I'm too far away". This window is completly unfit for purpose and I would avoid these people at all costs. Once they have your money they have zero interest in you or your problems whatsoever!
I had deposit placed on many items during lockdown I collect two of I went today to collect the last item. I had one item left over and it was sold on myself not informed also was refused a refund or my balance payment placed on new item . I was so annoyed so dissatisfied and disappointed with attitude of manager I pointed out to him that the shop was open and closed during locking down and I picked two my items up when they were open at different times during the lockdown !! Also no one contacted myself about the third item he just kept repeating like a rebot your payment is gone you can’t have it back also no mention of the item he sold on myself and didn’t contact me and kept my deposit . I informed him I will take this further how can you treat a customer who has spent a lot of money with your firm in such bad customer service ?. Be warned stay clear of hometec uk very poor customer service and how they talk to there customers a rogue firm when comes to customer service and honestly regarding customers money !!!!!!!!!!!!
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Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.
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