Review Time
I have purchased from this company before and the batana hair growth oil at the time came from USA. I ordered recently and much to my dismay noted that it was being shipped from China. Straight away I emailed Hondurashair to let them know I would be returning this item because I do not buy any batana ftom China because of their history with fake products and bad health and safety aroynd production.
I was not told that it was being shopped from there and to date nobody has had the coutresy to reply.
I should have read the negative reviees on here before placing an order. Hondurahair give me a proper address to return the item so I can get my money back.
I have purchased from this company before and the batana hair growth oil at the time came from USA. I ordered recently and much to my dismay noted that it was being shipped from China. Straight away I emailed Hondurashair to let them know I would be returning this item because I do not buy any batana ftom China because of their history with fake products and bad health and safety aroynd production.I was not told that it was being shopped from there and to date nobody has had the coutresy to reply.I should have read the negative reviees on here before placing an order. Hondurahair give me a proper address to return the item so I can get my money back.
After receiving the Batana oil I immediately knew that it was not authentic raw product. Ive been using the authentic raw Batana oil for years and this is my first time ordering from this company. I am very familiar with how it smells and the texture. I’ve contacted the company several times to request a refund and now they’re completely ignoring me. I am extremely disappointed and dissatisfied with the customer service communication and the product. I didn’t get what I paid for which is authentic raw Batana oil. I received a butter that seems to have had coffee essence/scent added to it. I want all of my money back!!!!After constantly reaching out to the company for a refund they finally got back in contact with me telling me to send this fake product back. They sent me a return address in china. And told me that I’ll receive a partial refund for because I opened the package. Tell me how else would I be able to test the product without opening it??? I had to open it in order to know if I like it. Asked them to send me a return label or QR code so that I don’t have to spend more money sending the product back and they have not responded. Just send my back why would you want fake product returned???
Honduras Hair has redeemed themselves and communicated about the delay and reasons for it. Therefore, I could not let the negative feedback I wrote earlier stand. However, the jury's still out and until I receive my batana oil, I will reserve judgement in terms of overall performance.
My HONDURA Hair journey-June 22: placed the order & received confirmation & order number & that the order was being prepared and I would be notified of the shipping date. June 29: Reached out to Hondura hair requesting shipping date June 30: Teresa/Hondura responded saying they’ll provide tracking info when the order has been shipped. Additionally she’s eager to hear my feedback once I receive the product. July 5: Again I reached out to Honduras requesting a shipping date July 7: Teresa responded & apologized for the delay, explaining that “the shipment of raw ingredients from Honduras took longer than expected and the entire process became delayed. But the good news was that the batana oil batch is ready & will be shipped soon”It is to be noted that the order disappeared from the SHOP AP that I use to track all my orders/shipment status from different companies. Additionally unless I reach out to Hondura hair I have absolutely no communication from them. July 20: I again reach out to Hondura hair requesting a full refund July 21: Received a response from Teresa informing me that my order was in transit & supplied a link to track the order status. Problem though when I click on the link “click here” it takes to “17TRACK Package Tracker” and gives me information of a package in transit coming from YANWEN-China to the USA. Additionally the shipment re-appears on the SHOP AP but does not give an expected delivery time but says “waiting for details. Who knows if I’ll ever receive this package. My bad, I should’ve placed the order using PAYPAL to ensure a timely refund. Of the few negative reviews Hondura hair always responds with the same prepared statement. Extremely poor customer service and I really do not believe all those positive reviews.
Dear Hondurahair Company,I have been emailing you three times about my refund. I wish to have a refund as you say money back guarantee. I am not happy with the quality of the batana and have had no hair growth. It feels like this is not from honduras as you advertise. Please refund me immediately. Someone needs to answer my email. I have sent you three emails.
My mom ordered this product on 5/22/2025 and was excited to try this hair care product. It is now 6/21/2025 and no updates nor has her product arrived. This is really bad business only for me to look at other reviews and someone posted having a similar experience with waiting forever for the product to arrive and the lack of communication. Will not ever purchase with this company again it’s taking a really big gamble
Unfortunately this product wasn't good for my daughter. Her hair fall worsened as a result of using it.I have provided photographic evidence of the hair fall. I have reached out to the company and whilst they responded promptly at first, they have not responded to my further email requesting a refund.
I have been using Honduras’s Botana Oil for 4 weeks now and my hair has grown fast since then. My new roots are proof because you can see how far back my newly dyed hair has grown out. My hair feels so soft and healthy, even the blonde colored ends. As you can see many negative comments also here but I don't trust them because I got an awesome experience from Hondura. I am glad I really tried it out. Thank you Teresa may Jesus bless your business 🥰. Love Hondura’s Botana Oil!!! ❤❤❤
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