Review Time
order the buy one get one. they never honored hat request. waited about 5 weeks for delivery. received on wallet. The told me by email (Amy Customer rep) wrote and said i did not sign up for buy one get one, if you go to the website it pops up everywhere for that promotion. no phone number, tracking info did not work, Wallet broke - the bottom fell out trapping my credit cards in the slot. I had to ask the vendor for a paper clip to push my cards out.
The worst purchase I ever made, no response from the company- tried to get my bank to help and they are making it very difficult to get money back. Buyer Beware. Very disappointing. Don't Buy from This Company
I bought the wallet August 2025, received beginning of October 2025. The wallet lasted 5 months . The toggle switch wore out broke . My cards flew out and no longer secure in wallet. I write the company stating what happened. A week later they wrote back unfortunately because it was a promotional BOGO wallet due to their store policy no refunds or exchanges. If you go on their site. Very top line states all wallets buy one get one free so now this automatically voids out their policy of no refunds / exchanges which makes the advertisement misleading to consumer. Down below it states refund policy 1 year warranty Etc. once again no one really reads refund policy they see 1 year warranty. I made claim on one year warranty due to manufacturer defect. I get email back because of store policy of BOGO no refunds or exchanges. I wasn’t looking for neither I was looking for replacement. Buyers beware Simpl wallets are junk don’t buy they don’t stand behind their product . Yes you get two wallets for price of one $39.99 plus tax and shipping. And you think all well wasn’t that expensive but when they sell thousands of wallets at that price they are making a lot of money off of thousands and thousands of consumers . Something should be done about this. If you know someone who mentioned this company give them a heads up what they will be dealing with when product breaks and the service they’ll get. Bad company stay away from
I purchased 2 wallets via SIMPL's BOGO sale. The first wallet looked and worked great, until the card mechanism failed. I contacted customer service to replace the wallet under the 1-year warranty they present on their home page, but they wrote that they don't issue refunds or exchanges on BOGO items. I corrected them that my complaint related to their warranty, and that I only wanted a replacement of their broken product. Despite numerous requests for an update, I received no replies. Stay away, not worth it.
Ordered on Dec 11. Never came. Their own tracking info says it went to my post office and never came to me. The shop app says it never came. I have written 7 emails and contact us forms. 2 replies. First one said tracking number says delivered and I should ask neighbors if they stole it. I wrote back and reiterated that it never showed up that the tracking number says it never showed up in the shop app says it never showed up to please send me the products and the letter I receive back since we don’t offer refunds. I’m wondering if it’s a chat bot or the person doesn’t really speak English. I guess I’m gonna have to tell my credit card company and see if they issue a refund because of it. I have screenshots saying I didn’t receive it from the tracking and from the shop app. They’re absolutely horrible and now I see on here the bad reviews. They have no Facebook presence or Instagram presence and there’s no way to review them on website.
order the buy one get one. they never honored hat request. waited about 5 weeks for delivery. received on wallet. The told me by email (Amy Customer rep) wrote and said i did not sign up for buy one get one, if you go to the website it pops up everywhere for that promotion. no phone number, tracking info did not work, Wallet broke - the bottom fell out trapping my credit cards in the slot. I had to ask the vendor for a paper clip to push my cards out. The worst purchase I ever made, no response from the company- tried to get my bank to help and they are making it very difficult to get money back. Buyer Beware. Very disappointing. Don't Buy from This Company
Bought and paid for 2 wallets in advance of christmas, December 6th. website said it would deliver before christmas. I recei ved it 5 days after christmas. i emailed customer service and received an answer 10 days later that my package had been delivered. NEVER AGAIN. Also, the product looks cheap! i don't know if i can even use them.
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