Review Time
Absolutely useless smart thermostat. I would give zero stars if possible. It cannot cope of the WiFi drops and has been down now for several days with the support team no use at all. They do not know what they are doing and do not call back when they say they will. Finally yesterday they admitted the connection to WiFi is a known problem with the tr6, but they do not care enough to fix it.
They make it impossible to complain or talk to someone who knows what they are doing. Terrible service, terrible products.
Absolutely useless smart thermostat. I would give zero stars if possible. It cannot cope of the WiFi drops and has been down now for several days with the support team no use at all. They do not know what they are doing and do not call back when they say they will. Finally yesterday they admitted the connection to WiFi is a known problem with the tr6, but they do not care enough to fix it. They make it impossible to complain or talk to someone who knows what they are doing. Terrible service, terrible products.
The app is awful, and it often takes 4-5 attempts for me to open it before it actually does anything, often I just get a blank screen. It's not very intuitive and is very slow to respond. Overall I am very unhappy with the product. It cost me quite a bit of money too. I shall be asking my plumber why he suggested it, because I wouldn't recommend it to anyone.
The system is totally incapable of maintaining the temperature it aims for. The app doesn't work 80% of the time. There is no monitoring, logging, app insights capabilities.Support is not able to help other than recommend you don't use the app.Not fitfor purpose.
Purchased a new T5 smart thermostat. Looks great and is totally compatible with the honeywell pro I'm replacing. That's the good news. All bad from there. Thermostat reads out the wrong temperature, and the App to set up and manage it via wifi won't sync. So I go to support. (Resideo). Hard to believe but the support is worse than the products. No help, so after 11 days and many hours, I now have an expensive item of trash. Don't recommend anyone going with this product.
Like everyone else has said... This app needs a proper update. I have to restart the app 3 times before I can control the temperature. I am on android. The honeywell home remote unit controller to the boiler is fine and works as it should, but the app is far too temperamental. This could be fixed easily with an update.
Paid £700 for the whole kit and what a joke. The app must be designed by a 4 years old. Keeps disconnecting from it so in the middle of the night if i want to control my heating I have to login. Can’t even see the screen to be able to type in login credentials. Then it comes up with a message login details incorrect, come back later. What a joke! The valves aren’t accurate, showing a different temperature, it turns off itself and find the baby’s room freezing cold in the middle of the night when i know i left it on 22 degrees. If it was £100 it would have been in the bin. £700 is overpriced and overrated.
Bought 2. So noisy they had to be turned off, downstairs & up, at night. Asked 2 electricians abt adjustment/ both said faulty. One unit lasted 14 mos ( -just past warranty) before E3 error-seemingly uncorrectable said JMATEK UK affiliate supplier based in Netherlands, the other 18 mos before it ran at 70-80% rel humidity despite being set at50%. JMATEK , when asked abt local repair, went totally radio silent.We ditched both units, both non-functioning, & bought MEACO replacements. Would not recommend -ever- any Honeywell appliance, & certainly not their 'authorised dealer'.
I like my EVO home heating system a lot. Having control over every radiator is fanatastic.The app is well overdue a refresh though. It logs you out for no apparent reason, the schedule is clumsy to set/change, the heating does not always follow the schedule.Need a much simpler and more modern GUI on the app please.
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