Review Time
I purchased an eBike M40 from their website. After spending half a day assembling the eBike, I encountered quality issues with the headlight and horn not functioning. When I reached out for support, I did not receive efficient assistance, which prompted me to request a return and refund for the product. They responded by insisting that I should provide either the original box or suitable protective packaging, threatening to charge me hundreds to thousands of dollars otherwise. As an alternative, they suggested me to find a local scooter repairer myself.
This situation feels like a classic chicken and egg dilemma. I have asked them to either assign a local agent to fix the issue or provide a full refund. Expecting me to find a local repairer on my own could jeopardise the product warranty and leaves me with unnecessary hassle and risk. I believe the responsibility for resolving these quality issues should rest with the seller, not the customer.
I hope that the company resolves this matter promptly, as I am not keen to spend another fortnight dealing with ongoing complications. If they fail to take swift action, I am considering escalating this issue to the local Fair Trading Authority.
Our scooter is having some issues within the first year. We've had to replace the controller board, wheel motor, and accelerator controller. We hope to have our scooter operational again soon with these new parts. The support team has been fantastic in assisting us with identifying the problems we've encountered.
I believe the company is relatively new to the eBike market and has some areas to develop. While my experience hasn't been flawless, it hasn't been terrible either. I rate them 4 out of 5 because I did encounter some issues. The construction of the model is impressive, but the assembly process at the factory could use some refinement. Additionally, a clearer instruction manual would be beneficial; I could even assist with that. I faced a few challenges initially, like the headlight not working, and unfortunately, the support team didn't respond to that concern. I opted to email rather than call. There was also a cross-threaded screw on the right side where the footrest attaches, and I struggled to install the front tire. However, the customer service has been excellent aside from the light issue and has been very prompt. The bike rides smoothly and offers good torque and speed. It's certainly suitable as a commuter bike and for side gigs, given its basket; I can envision it being used for delivery services. Overall, it's well-built and straightforward to set up. If you're interested in my video review, you can find it by searching for the model or my username.
I think the company is relatively new to eBikes and has some areas to improve. While my experience hasn't been perfect, it hasn't been terrible either. I give them 4 out of 5 stars because I faced some challenges. The build quality of the model is impressive, but the assembly process at the factory needs refinement. A better instruction manual would also be helpful; I could assist with that. Initially, I had trouble with the headlight, and unfortunately, the support team didn't respond to that issue. I emailed them instead of calling. There was also a cross-threaded screw on the right side where the footrest attaches, and I struggled to install the front tire. However, customer service has been excellent apart from the light issue and has been very responsive. The bike rides smoothly and has good torque and speed. It's definitely suitable as a commuter bike and for side hustles, thanks to its basket; I can see it being used for delivery jobs. Overall, it's solid and easy to set up.
After a complex performance issue with my one-month-old scooter, the support was exceptional. They provided detailed diagnostics that went beyond basic troubleshooting, helping me identify a rare electronic glitch. Their solution, a precise factory reset, worked perfectly, restoring full functionality without needing a return. Their patience and product knowledge throughout the process were impressive. As a gesture of gratitude for my feedback, they even offered a free accessory. This experience turned a technical frustration into a testament to their outstanding customer service and commitment. I highly recommend the company with complete confidence.
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