Review Time
I ordered a pair of suede shoes for my son. Received the wrong pair and contacted the company. They went beyond all expectation to make things right and couldn't have been nicer. They truly care about customer satisfaction and have gained two customers for life!
Great company that offers high quality products and excellent customer service. Most recently, I received an expensive gift for Christmas and was debating whether to return it. When I eventually contacted Huckberry customer service, they responded quickly and were willing to honor my return for credit even though I was beyond the time allowed by their return policy. I ultimately decided to keep the gift, but very much appreciated their attitude and response.
I reached out to Huckberry about a pair of 365 Chinos I bought about a year ago. Over time, the buttons started cracking and eventually breaking apart. It wasn’t a stitching issue — the buttons themselves were failing.
I emailed support with photos, not expecting much since it had been a while since purchase. I got a same-day response. No runaround, no hoops to jump through.
They immediately set up an expedited replacement and even sent a 20% off code for a future order. They told me I could keep or donate the damaged pair — no need to ship anything back.
That’s how you build trust. They stood behind their product without hesitation and made the whole process effortless.
Mistakes happen. What matters is how a company responds — and Huckberry absolutely nailed it. I’ll continue shopping with confidence.
Products are great quality and worth the price. The customer service is proactive, responsive, and gives more of a human touch than most consumer companies. It's a company that combines great products and care for their customers.
I had an issue with a pair of jeans so I emailed customer service with a picture and an explenation as to what was going on. Within four days I had already revived a new pair of jeans with no questions asked. That was the best customer service I have experienced in a long time. Huckberry now has a customer for life and i'll tell everyone I know what a great experience I had. I also have bought several products from them in the past and they have all been of the highest quality.
I bought several different items from a well-known retailer. Their prices are excellent, and the brands they offer are outstanding. The bracelet I received is of exceptional quality, reflecting their renowned craftsmanship. Surprisingly, the price was even lower than buying directly from the original brand, which I greatly appreciate. If you're looking for a dependable seller that shines in customer service, you will be very satisfied with this vendor.
They retained my returned items without providing a refund or any explanation! When I reached out to the support team through phone and email, they blocked my account!! Now I have no choice but to dispute the transaction with my bank. This has been a frustrating experience! I won't be purchasing from this seller again and would advise others to steer clear of this business.
I encountered a problem with my purchase, and the representative from customer service was outstanding. He replied within minutes, was very courteous, and provided a generous resolution. I was amazed by the level of service I received—I've become a loyal customer. I genuinely value the quick response, and I will be confident in making my next purchase.
I ordered several items for holiday stocking stuffers, but the delivery was mishandled by the carrier and returned to the seller. Unfortunately, by then, the items I wanted were out of stock. Without me having to request anything, they provided a 20% discount code for my next purchase and promised not to use that carrier for future deliveries. This situation reinforces my belief that they are a reliable company. They offer an excellent range of clothing and gear, along with a community enriched by varied articles, videos, and music. Their service is quick and they maintain a classic 'the customer is always right' approach.
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Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio.
Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.
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