iconiclondoninc.com

4.5
4.5 Based on 40 reviews

100% Cruelty Free · Vegan Makeup Brushes · Trend-Led Makeup....

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Average Rating

4.5

/
5

40 Reviews

5 Star
88%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
9%

All Reviews

Filter Reviews

Review Time

Clare Walsh
Customer service were really helpful, I missed out on a sale priced order while I waited on communic

Customer service were really helpful, I missed out on a sale priced order while I waited on communication about a code, they were very helpful and allowed me to purchase a week later, honouring the sale price. Happy customer

5
Date of experience: Feb 07, 2026
DL69
Outstanding support experience

The customer service was exceptional; I encountered a minor issue with a product and received prompt replies to my emails. The problem was quickly resolved, with a new item sent to me at no extra charge. Many businesses could learn a thing or two about customer service! A special thank you to the representative for addressing the matter efficiently, professionally, and with a friendly approach 😊

5
Date of experience: Jan 06, 2026
Dulcie B.
Excellent Support for Delivery Issue

I experienced a problem with the delivery of my order, but the support team maintained regular communication and addressed the issue promptly. I am very pleased with their response. All representatives were incredibly helpful. Outstanding customer service! 🤩

5
Date of experience: Dec 10, 2025
Deborah Bell
Excellent support

Excellent support. My initial order didn't arrive with the courier. As soon as I reached out to inform them of the problem, they conducted the necessary checks and promptly sent me a new order. It arrived the following day with a different courier.

5
Date of experience: Dec 10, 2025
Helen
Responsive support team

I faced an issue with my order not being delivered, and the support team was in constant communication, resolving the matter as quickly as they could. I’m very pleased with their response. All the staff were incredibly helpful. Outstanding customer support 🤩

5
Date of experience: Dec 10, 2025
Leroy
Satisfied customer!

Great service; the support team responded promptly and resolved my inquiry efficiently.

5
Date of experience: Dec 08, 2025
AH66
Terrible experience

Terrible experience. They have the worst customer service I've ever encountered. Additionally, their misleading commitments at the time of sale seem to be a consistent issue. I ordered on December 6, seeing a note stating 'express delivery; will arrive tomorrow.' Now it's the 10th, and I’m still waiting.

1
Date of experience: Dec 06, 2025
Alexis Wilson
⭐️⭐️⭐️⭐️⭐️ Exceptional Support!

⭐️⭐️⭐️⭐️⭐️ Exceptional Support! I ordered items for my child's birthday, but unfortunately, the courier lost my package. I emailed the service the same day and kept them updated. Once they confirmed the parcel was lost, they promptly resent my entire order with next-day delivery and even included a complimentary item. Their customer support was exceptional throughout, and I'm truly impressed by how quickly and professionally they managed everything. Highly recommend!

5
Date of experience: Dec 06, 2025
Phillipps C.
Superb customer support

Superb customer support. In the excitement of using points and receiving a free gift, I forgot to apply an additional discount code. The team promptly took care of it in the easiest way possible. The representative was excellent. My top choice for makeup! Thank you!

5
Date of experience: Dec 02, 2025
Vilma Scott
Incorrect email on order

I placed an order but realized I had entered my email incorrectly. I contacted customer support, and they were extremely helpful, locating my order and transferring it to my account so I could track shipping. I can't praise their customer service enough; the representative was incredibly accommodating, and I’m very pleased with them 😊

5
Date of experience: Nov 30, 2025

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