Review Time
I recently purchased a beautiful diffuser, which holds 1,700 milliliters of fragrant oil. Its design features a striking red and white spray, reminiscent of a rosemary sprig, adorned with delicate wooden elements and tiny pinecones. The scent it emits is absolutely lovely, creating a warm and inviting atmosphere. The diffuser was a bit of an investment at £40 for the bottle and an additional 10 pound for the light, but it truly enhances my space. While I’m currently on the lookout for essential oil refills, I plan to visit shops in Brighton or Eastville to find the perfect match. I’m excited to see how long the oil lasts, but I’m already thrilled with my purchase. It’s definitely worth exploring the store for more delightful finds!
The products advertised on this platform are significantly different from what is actually delivered. After raising concerns about the misrepresentation of certain items to the company, a refund and credit were promised. Now, three months later, I'm still waiting for this refund, even though the items were returned via courier. They make promises that are not fulfilled, highlighting a stark contrast between their words and actions. Additionally, I can't reach them on the provided customer service number. Based on their lack of customer support, transparency, and honesty, I would not recommend this business.
As a first-time customer, I received damaged products in my order. After reaching out to customer support, they promptly replaced the items. The representative was incredibly helpful and resolved my issue effortlessly. I would definitely recommend this service and will use it again in the future. Very satisfied!
The products advertised on this platform are vastly different from what is received. When I raised concerns regarding the misrepresentation of certain items, a refund and credit were promised. Three months later, I am still waiting for this refund, despite returning the items through a courier. They make promises but fail to act, revealing a clear gap between their words and actions. Additionally, I cannot reach them on the customer service number provided. I cannot recommend this business due to their poor customer service, lack of transparency, and dishonesty.
Avoid this place if you want to steer clear of problems and a company that disregards customer service. They seem unconcerned about delivering broken goods, as indicated by other reviews. My items arrived shattered. I contacted them immediately via email and phone, and when I finally reached them by phone, I was promised a replacement soon. However, there have been no replies to my emails, and I have received no notification about the replacement. They still have my money, and I am left with a broken item that is not what I ordered. Customer service is severely lacking. I'm very disappointed with the communication and support.
I ordered a gift set, and unfortunately, the candle arrived damaged. I emailed to request a replacement, and the company responded quickly, sending me a complete gift set that arrived the next day. Overall, it was a very positive experience, and I would definitely order again.
The service and performance of this company have been terrible. They failed to deliver what I ordered and did not respond in a timely manner to their negligence. After a month of issues, I received a completely inadequate partial refund. You can find much better options than this business.
I placed my first online order for a diary and pen gift set. My package arrived quickly and was well-packaged. The gift set is beautiful and exactly what I expected; I will be gifting it to my mum for Christmas. I will certainly order again.
The service at the local store was unacceptable. The staff were unhelpful and dishonest. The manager was rude and clearly not suited for a customer-facing role. I will never return to the store again. They deserve to be closed! However, I later contacted head office, and the issue was resolved quickly and efficiently. Thank you.
I reached out to head office about a previous issue. The representative I spoke with was very kind and understanding. She arranged for a courier to collect the unused item and issued a refund. I'm grateful for the assistance. My experience at the local store was dreadful, but head office handled it well.
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We are a family based company with a head office in Chester and 32 stores spread across the UK including London, Scotland and Wales. We currently employ over 200 dedicated staff in our various locations. We have over 20yrs of experience of selling Gifts and Furniture direct to the public; we import everything direct and cut out the middlemen so we can offer you Gifts and Furniture at the best prices. We pride ourselves at Gift Company that we have a fantastic range not only of gifts but quality oak and pine furniture at excellent prices, we have priced our Salisbury Oak Furniture range to be the cheapest in the UK. All of our wood furniture ranges are crafted from Sustainable Wood from Vietnam and China.See more
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