idmobile.co.uk

4.2
4.2 Based on 992 reviews

...

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Average Rating

4.2

/
5

992 Reviews

5 Star
64%
4 Star
12%
3 Star
5%
2 Star
3%
1 Star
16%

Filtered Reviews

Filter Reviews

Review Time

Jay Ramji
Generally coverage is good but could…

Generally coverage is good but could include more countries in the plan.

4
Date of experience: Nov 07, 2025
RAHAND suliman
Not happy with the phone and they…

Not happy with the phone and they refuse to let me upgrade even with paying extra

1
Date of experience: Nov 07, 2025
customer
Difficult to speak to someone

Very difficult to speak to someone. I need to register a change of address and it shouldn’t be so hard.

1
Date of experience: Nov 07, 2025
Miss Kelly Sim
Surprising invoice

I left store delighted with manner in which my request was dealt with but was shocked by message a few days later stating that the sum of £69.50 was to be taken for month of November. I contacted iD mobile by telephone but only concession was £20 would be refunded to my account as I was a long standing customer. I ended conversation unsure of reason for amount stated as outstanding and worried about next invoice.

1
Date of experience: Nov 07, 2025
Stephen Adams
Would like to speak to a human being…

Would like to speak to a human being when I have a problem. Won't be renewing my contract

1
Date of experience: Nov 07, 2025
hawar mohammad
Correct contract.

Correct contract. Good price

5
Date of experience: Nov 07, 2025
Bruce McLaren
Failed transfer

My daughter and I moved from 02 on what its supposed to be a seamless 'plug and play' transfer. Neither us can make calls, send or receive messages and ID can't seem to do anything to fix it. Dreadful. Customer Service is horribly slow and now been told it will take 48 hours to investigate

1
Date of experience: Nov 06, 2025
Mohammed
Just recently joined ID Mobile from…

Just recently joined ID Mobile from Three uk. Three weren’t very good as their customer services were terrible in dealing with simple issues. Thankfully my minimum term with three had been reached, their upgrade offers were extortionate and a rip off. ID Mobile is a much better service provider and are fairly cheaper compared to other providers.One happy customer.

5
Date of experience: Nov 06, 2025
MALCOLM
Further to a review I wrote on the 6th…

Further to a review I wrote on the 6th November relating to a change of a contract to sim only I would like to clarify my comments. Following a live chat with a representative it would appear my comments were not based on an actual invoice. In my opinion the wording of the email received gave this impression. However having now received an upto date bill I wish to confirm it is what I was expecting. Hence I have now updated my review of ID mobile upwards

4
Date of experience: Nov 06, 2025
Mr Karl Britt
Joined Id or tried

Joined Id or tried! 4 days without any working number for contact new or old several trips into the shop as couldn’t access my account with a phone number Ended up getting a pac code to leave then received a bill ! Joke of a company

1
Date of experience: Nov 06, 2025

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