Review Time
We bought a teapot, but the color was not as shown in the picture. The handle came off shortly after we started using it. Additionally, a crack formed at the bottom, making it unusable after just three uses. We reached out to the support team but did not receive any response.
After visiting the shop and trying their gunpowder earl grey green tea, we now order this product online, getting two packs every six weeks. The tea is delightful and consistently brews well. The service is impeccable; we place our order a few days before we run out, and it always arrives promptly. It's a well-managed business that does a fantastic job and deserves recognition.
We purchased a teapot, but the color didn't match the image shown. The handle came off soon after we began using it. Moreover, a crack appeared at the bottom, making it unusable after only three uses. We contacted the support team but received no reply.
I received excellent service. My order arrived quickly and was securely packaged. The teas and coffee are outstanding. As mentioned by another reviewer, the cola redbush tea is fantastic. The digestive tea is great after dinner, and the Colombia Pink Bourbon Coffee is the smoothest I've ever had. Thank you for the wonderful experience! 🥰
They offer an amazing variety of teas and high-quality advent calendars that I adore. I recommend trying the special blend. For those avoiding caffeine, the redbush is incredible. The cola was a delightful surprise. As a tea enthusiast in my area, I rely on their delivery service, as this is the best spot for tea in the region! I would return time and again.
I adore this little shop. I visited while seeing one of my children and also ordered a travel teapot from their website. The staff were friendly and knowledgeable; I enjoyed some delightful Jasmine tea during my visit, and the teapot I ordered arrived on time and is wonderful.
I recently received my cast iron teapot with infuser and am disappointed for several reasons: First, the teapot is made in China. It seems of reasonable quality, but the infuser feels cheap and fragile. Second, as a first-time customer, I expected some literature about their products, possibly with a small discount, but I received nothing—just the product and box. Very disappointing. I won't be purchasing any further tea or coffee from this company.
I'm surprised to see only one review for this company! I've been using their services in-store and online for nearly 15 years and have always been impressed by the range and consistent quality of their products (mainly teas, as I don't drink coffee). Ordering and delivery are fast, and they offer a sort of loyalty program. On the rare occasions I've had to call, any issues were handled swiftly and courteously. My only complaint would be about the courier service; the last few deliveries involved a rather unpleasant person who insists on calling me 'pal,' which I find off-putting. However, that doesn't detract from my overall positive experience.
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Online speciality Teas & Coffees, Imperial Teas is based in Lincoln, UK and provides over 400 types, varying from the classic to the worlds finest. 10% DISCOUNT, for each tea or coffee bought in quantities of 500g or more.
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