Review Time
Very disappointed with this company. Despite confirming the Pantone colour in advance, the tablecloth arrived in the wrong colour, which was extremely frustrating. The product was also made in China, even though they present themselves as UK-based, which felt misleading. On top of that, the material quality of the tablecloth is poor and not what we expected. Customer service was also lacking. I requested a refund and for them to arrange the return, but this was not handled, even though the mistake was clearly on their side. Overall, a very unsatisfactory experience.
I was a bit sceptical about ordering from this company given the reviews on their own site seemed rather fake and the reviews on here are terrible! I went as far as emailing to cancel, but the customer support team were so incredibly helpful and quick to respond that in the end I was decided to continue with my order. The artwork team did a great job on getting my design from PNG format to something ready to manufacture. The challenge coins that I ordered arrived earlier than promised, and are really excellent - I couldn't be more pleased with the quality. Will be ordering again.
Very disappointed with this company. Despite confirming the Pantone colour in advance, the tablecloth arrived in the wrong colour, which was extremely frustrating. The product was also made in China, even though they present themselves as UK-based, which felt misleading. On top of that, the material quality of the tablecloth is poor and not what we expected. Customer service was also lacking. I requested a refund and for them to arrange the return, but this was not handled, even though the mistake was clearly on their side. Overall, a very unsatisfactory experience.
Fantastic communication from start to finish. Amending our proof's numerous times until we were completely satisfied. They even managed to make a last minute change to the colour of the neon sign when it has already been sent to production. The packages arrived ahead of schedule and we could not be happier with the finished product. I have no idea why they have received such terrible reviews. I couldn't recommend them more.
My order was completely incorrect! Wrong sizes and quantities. I contacted them immediately and they made me pay for the return shipping, and would not send the correct shirts until they had the shirts that THEY did incorrectly returned. After wasting so much time back and forth in emails and chat they offered 10% to help with the return shipping. Unbelievably disappointed! I would NOT recommend ordering from Imprint Now
I do not recommend Imprintnow, they failed to meet basic customer services and they failed to provide our order to our specification. When approached they disregarded our input and assured us they had produced the product as ordered. We ordered a second time accepting that errors happen but the same happened again. Totally let down. As a school we have to demonstrate value for money and this case we haven't due to their lack of support and service. I will never use this company again.
Awful experience with this company - we ordered badges and paid for them yet they do not seem to be able to locate our bank transfer. Calls cannot be forwarded to any kind of finance department. Even thought they are seemingly based in UK they are actually based in the US and are either a scam or extremely poorly managed.
SCAM website which tricks customers with an offer. I originally ordered a Trophy and x10 die cut stickers to make my order over the value that was needed. Imprint then sent the stickers and refunded 0.01p for the trophy, so in the end, it costs £50 for x10 Die Cut Stickers only and an email explaining "it must of been a glitch on the website and that im entitled to 0.01p as a refund".Sorry but this raises alarms Bells.On then replying back to the email, i then received a reply informing me of my 0.01p refund and no reply to my email explaining that this can not be right.- A Prism Trophy which was 0.01 plus £25.63 shipping and £7.99 Package Protection- x10 Die Cut Stickers which was £20.00Sub Total: £20.01Coupon: £-3.00Shipping: £25.63Package Protection: £7.99Refunded: £0.01Total: £50.62Its websites and companies like these that clearly try to protect themselves and constantly on the look out to scam their next customer one way or another. It should be closed down
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