Review Time
Caution: Untrustworthy Seller - Misrepresented Vehicle Condition. I recently imported a vehicle from a seller, and I feel compelled to warn others about their misleading practices. I was promised that the vehicle was in 3.5 grade condition, as indicated on the auction sheet. However, upon its arrival, I discovered that the car had been in an accident, which was not mentioned in the documents provided. Additionally, the seller failed to send any photos of the vehicle before shipping, despite my request. This has led to significant expenses on my part, as I had to replace the entire boot of the car. I attempted to reach out via email, and they mentioned they would look into it, but it has now been over three weeks without any follow-up. I strongly advise potential buyers to proceed with extreme caution when dealing with this seller. Always ask for detailed images and carefully review the auction sheet and documentation before finalizing any purchase. Has anyone else encountered a similar issue with this seller? Please share your experiences to help others avoid this situation.
I had a fantastic experience purchasing my imported vehicle, and I couldn't be happier with the entire process. From the start, the team was professional, transparent, and very responsive, making the international car buying experience smooth and stress-free. The vehicle arrived exactly as described—clean, well-maintained, and in excellent condition—clearly reflecting their high standards and attention to detail. A special thanks goes to the sales assistant who managed my purchase. They were exceptional throughout the process—knowledgeable, patient, and always eager to address my questions promptly and clearly. I received updates at every stage, from vehicle selection to shipping and delivery, which gave me complete confidence and peace of mind. Their professionalism and genuine customer care truly set them apart. I highly recommend this service to anyone looking to import a quality vehicle with confidence.
Warning: Dishonest Seller - Misrepresented Vehicle Condition. I recently imported a vehicle from a seller, and I feel the need to caution others about their deceptive practices. When I bought the car, I was assured it was in 3.5 grade condition, as noted on the auction sheet. However, upon arrival, I discovered that the vehicle had been involved in an accident, which was not disclosed in the documentation. To make matters worse, the seller did not send any photos of the car before shipping, despite my request. This has resulted in significant costs for me, as I had to replace the entire boot of the vehicle. I reached out via email, and they said they would investigate, but over three weeks have passed with no response. I highly recommend that potential buyers exercise extreme caution when dealing with this seller. Always request detailed images and thoroughly review the auction sheet and documentation before making a purchase. Has anyone else faced a similar issue with this seller? Please share your experiences to help others avoid this situation.
I have purchased vehicles from a representative and recommend them if you're looking to import from Japan. They will definitely find a car that meets your needs and will ensure your experience is stress-free while keeping you updated throughout the process.
I had a very positive experience importing a car. The representative I worked with was diligent in finding the right unit for me, providing great insights into makes and models that are popular in my area. I highly recommend this team as they are very professional and efficient with all necessary paperwork for importing vehicles, which can be particularly challenging with local regulations. Thanks for your excellent work.
As a first-time buyer and importer, I had a specific budget and model in mind. I received the best customer service from the representative and their team, who helped me secure the car I wanted. Throughout the process, I received updates and assistance, and I am very grateful for their support.
This was my first experience buying cars from an importer. The representative was very helpful, maintaining good communication. After reviewing the company's profile, I decided to go ahead and purchase two vehicles. I received them a week later and was pleasantly surprised by their excellent condition. Thanks to the representative for ensuring my satisfaction. I recommend anyone looking to buy a car to reach out to this service.
I received excellent service and communication. The representative was quick to respond to any requests and eager to satisfy my needs. The car arrived in pristine condition without any hidden issues. I would highly recommend this team.
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Ru-Japan LTD is a new and used car exporting company. Our corporate registration number is: 0104-01-106593.
Our JUMVEA ( Japanese Used Motor Vehicle Exporting Association) registration number is: 000581
We supplier over 45 countries around the globe. We have a good customer service and trained staff to help you get your cars with confidence. Languages available so far: English, Japanese, French, Spanish, Burmese, Sinhala and ArabicSee more
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