Review Time
It was our 4th time with Insight Guides and again the experience was amazing, the customer service was top and it everything went according to expectations.From trip planning, to the quality of the services, the guides provided and the proximity with the whole team was a top class experience. As suggestions, we could have more time to relax and more activities like the Ramen museum or the Sumo experience.
Excellent service from the early beginning helping me to define my trip plan, to whole the ammenities and reservations done until the very last detail. I had my time invested on being overwhelmed by the Japanese culture, people, parks, fun and empathy and not worried about the hotel, the taxi, the bus, the road, the car... fantastic service as it lets you free to enjoy a real vacations!
We traveled to Finland, Estonia, Latvia and Lithuania. Our contact person, Moonika was always available and helpful. The drivers that picked us up and took us to our hotels were absolutely wonderful and prompt and our tour guides were fabulous and spoke perfect English. They always gave us a bit of history and local folklore and made the entire trip fun! I would hire this company again for all of our vacations. Thank you so much, Moonica.
Jane D. did an outstanding job of taking care of the details and accomodating their tours to our interests. The personal tour of the Wicklow Mts. in ireland was exceptional. All of the hotels she arranged, in spite of Bank Holidays & school holidays were great.Only issue was final hire car, larger than requested but Avis worked with us to get a smaller vehicle.
This is the second time I rely on Insight Guides to help me plannning a travel abroad - the first experience was to Guatemala, and now to Mexico. On both occasions, the support received from Insight Guides was excellent, and the local partners recommended by them were outstanding.
Guides were wonderful, drivers excellent, great accommodations but the communication available while we were in Sicily was superb ! Any time there was any issue (and we did have a couple) they were sorted very quickly and competently. Marianne, who put together our 10 day Itinerary was great, not an easy feat with 11 opinions/ requests! Our only disapointment was Mt. Etna, the hike was too challenging for our group and would have been better had we had something with minimal hiking and vehicle/gondola as were available at the base.( Just to note: one of our group walks 10 miles a day but found it difficult).
Beware of Inside Guides' dubious links to overseas subscription companiesOnce upon a time Inside Guides was a company one could trust. Ebooks could be downloaded safely and without problems. Now they seem to have paired up with some fitness companies in Cyprus whose app one has to use [apparently] in order to download the ebook after purchasing the hard copy. Then one is locked into some fitness subscription. if this is legit, it's an appalling practice by RG, if it is due to the Cyprus company hacking the RG website, it's gross negligence by RG not to ensure its customers can use their site safely.
We travelled a lot by different agencies. We got information about Costa Rica trip through the Insight Guides book. Our travel coordinator Jean Carlo listened to our wishes, suggested the itinerary and responded at once. He did a great job. Most important was, that every transportation was punctual, we never waited for the transfer. Local guides were excellent. Accommodations were good. We recommend Insight Guides definitively!
All the arrangements that Amilie suggested and we agreed to were wonderful. The places we stayed and visited, the drivers were perfect and enabled us to travel in Panama, with which we were very unfamiliar, with comfort and peace of mind. The special care she took to arrange a unique VIP tour was exactly, in fact even more than, what we were looking for. There was just one minor glitch in communication with a driver that gave us a temporary concern. But all was worked out in an hour. Thanks Amilie and Insight Guides. We recommend you without qualification.
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