Review Time
We had a great trip to Amsterdam, Berlin, and Prague. Everything worked as planned and was very smooth. The accommodations were all quite nice, the transfers and rides were smooth and flawless, the various guides were quite good, and the communication was excellent all the way around. Any needed adjustments were worked quickly and efficiently. Great job!
We had a great trip to Amsterdam, Berlin, and Prague. Everything worked as planned and was very smooth. The accommodations were all quite nice, the transfers and rides were smooth and flawless, the various guides were quite good, and the communication was excellent all the way around. Any needed adjustments were worked quickly and efficiently. Great job!
This was my first time to book a private trip to Argentina through Insight Guides. They helped me to make a plan to see the nature and landscapes of Argentina for my first time visit. Although there were some administrative issues during the process, I was ultimately able to enjoy my planned itinerary smoothly. They would remind me of my departure times every day and promptly resolved any problem that arose, allowing me to enjoy a very comfortable trip in Argentina.
We loved our Japan trip, once of our best trips!My husband and I have traveled to many destinations throughout the world and we usually plan everything ourselves, however we decided to use the travel experts for this trip. We had used Insight Guides for our India trip a few years back and it was amazing. We had booked plane tickets to Japan and the trip was approaching in a few month and we had nothing planned as we were super busy with work, so we reached out Insight Guides, yet once again. We stayed 13 nights in Japan (Tokyo - 3 nights, Hakone - 1, Kyoto - 4, Osaka- 3, Tokyo - 2). This was the perfect itinerary for our first trip. I'm glad we stayed at least 4 nights in Kyoto. Tom was wonderful to work with! We tweaked and customized the itinerary many times and Tom was very patient with us and always answered my many questions. Our trip included a balanced of guided tours and free days to explore on our own. We loved our guided tours and our tour guides were wonderful! We did Tokyo at the beginning of the trip and the end of the trip on our own, but I loved how the itinerary offered some suggested sites to see on those day. Tom arranged or our airport transfer from the airport to our hotel, and our transportation from city to city. For times when transportation was on our own - Tom provided multiple options. This was very helpful and we became pretty confident using the subway system. We loved all the hotel options recommended, except for one, but it wasn't an issue. Breakfast was included, and wow - the food options were in abundance (all with Western & Japanese foods). We had no issues during our trip, but if we did, I knew we could reach someone to help. I definitely recommend Odynovo and Tom! Thank you!
We had an amazing trip to Morocco. Insight Guides listened to what we wanted to do and made suggestions which gave us the trip we hoped for. Our contact was responsive, efficient and helpful and we felt they were organised and on it when it came to the details. They passed us on to the local contacts who were similarly available and responsive.
I was hesitant to use Insight Guides since I usually go with the travel company recommendations in the Rick Steves travel books, but a good friend of mine sent me the link to this company so I thought - why not try them. My husband and I were very impressed with the service we received from Insight Guides for our 13-day Scotland trip. Marcela, our travel agent from IG, listened to all my travel preferences which included 3–4-star hotel lodgings and some of the tour sites recommended by Rick Steves but then added additional tours which she thought we'd like. I have to say all her recommendations were excellent and ones I never would have thought to visit! When I was younger, I didn't mind "winging it" - enjoying the city we were in during the day and then searching for a hotel for the night when it was time to rest. Now that we're older I want to have all of these travel arrangements made in advance so we can see where we'll be for the night and ensure we get there before dark. Marcela's help in booking a rental car and getting us hotels in town, for the majority of our stay, made getting around much easier. The first day of our trip our airport pickup agent was late in picking us up and all I had to do was contact Marcela and she arranged for our airport pickup to came back to the airport and take us to our first hotel. It may not sound like anything out of the ordinary or exceptional but to me it was, because we arrived on a Sunday morning in a country, we knew nothing about, without a copy or our itinerary. The fact that Marcela was monitoring our itinerary to ensure we got off on a good start showed the dedication of this company to make every client's trip a special one. Due to illness 2 days before our trip, I was not fully focused on last minute travel details. While I printed the latest copy of our Scotland itinerary I left it on our printer at home. When I explained this to Marcela, she sent a softcopy to the Front Desk of our first hotel, where the staff printed it out and delivered it to our room. She also checked in with me the first 2 days of the trip to make sure I had everything I needed to enjoy Scotland. I will definitely use IG again - they go above and beyond a normal travel agency!
Insight did a great job setting up local support, local accomodation and tickets for our trip to and in the heart of Africa comprised of plane trip from Kigali to Bujumbura, bus trip from Bujumbura to Kigoma, speed boat trip from/to Kigoma to/from Gombe National Park (Jane Goodall chimp sanctuary), car and speed boat trip from Kigoma to Mahala National Park and and an on-the-spot charter flight 12 hours prior to departure with Nomad from Mahale to Arusha, as we changed our plans to take the train back from Kigoma to Dar on the spot. Hotels booked during this journey were all excellent be it the Roca Golf hotel in Bujumbura, the Kigoma Hill Top hotel in Kigoma and the Greystokes Lodge in Mahale, the latter one being as close to paradise, as can be expected on this world.The out-of-this-world experience in Mahale was contrasted by the sad state of affairs of Gombe's chimp trekking operation. The border crossing experience from Burundi to Tanzania on land as part of the 12 hour bus trip made me be thankful again of the ease of travel within Europe. A walk along the shore line of Lake Tanganijka in Bujumbura drove home again what it is like to have been born into this poorest country on Earth with kids offering my partner to look at their penis. And standing on the spot of the meeting Mr. Stanley met Mr. Livingstone made as duly experience our arrival in the Heart of Africa.
We recently returned from a trip to Italy, organized by Annalisa at Insight Guides, and from the very first interaction, everything was handled brilliantly. We started with just a vague idea of where we wanted to go and what we wanted to see. After a few conversations, Annalisa crafted a wonderful itinerary that included Rome, Florence, Bologna, and Venice. She was incredibly responsive and patient with my endless questions, and every detail of our trip was meticulously arranged — from hotels and private transport to train tickets, car hire, and guided tours. One moment that really stood out was when one of our trains was cancelled at short notice. Before I even knew about it, I received a message from Insight Guides letting me know they had already rebooked us on another train with reserved seats. If we hadn’t used Insight Guides, I would’ve found out only when staring helplessly at the departure board in Rome station. That level of proactive support gave me real peace of mind. We had the most fantastic experience in Italy and are already talking about our next trip. I cannot recommend Annalisa highly enough. If you're planning a trip to Italy, reach out to her — you won’t regret it. We’ll definitely be using Insight Guides again for future adventures around the world. It truly takes the stress out of travel. Huge thanks to Annalisa and the entire Insight Guides team!
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