Review Time
The company whilst 1st knowing a procedure is covered makes recurring procedures not an issue.
What I do have issues with is when you ring a local Ireland number 01 for instance your greeted with a foreign person asking you to repeat and spell your name for instance and date of birth
Bad experience and customer support explanation. I cancelled policy on 13th January 2026.
A payment was still taken off on 28th January. I was then told that cover was only until 13th regardless that I still had to pay for complete month.
Bad experience and customer support explanation. I cancelled policy on 13th January 2026.A payment was still taken off on 28th January. I was then told that cover was only until 13th regardless that I still had to pay for complete month.
I had a very positive experience with Marie- my pension financial advisor. She explained my options clearly, answered all my questions patiently, and helped me make informed decisions about my retirement planning. I felt confident and well-supported throughout the process and would happily recommend the services. Thank you.
I was on a call with Imian, who was actually lovely but I was really annoyed when our call ended abruptly after nearly 30 minutes and he never attempted to call me back (I called back and was waiting for a further 15 minutes so gave up). As my current policy with another provider is due for renewal I was actually going to take the Healthguide 3 with ye as it’s coming in cheaper than my renewal but after no attempt to follow up it’s a massive red flag with your staff. I’d rather go through a broker and give them the commission for a better experience!!! Do better, your first experience with a potential customer should be better!!
A NIGHTMARE organisation to deal with who believe they are above the law - they will confirm coverage and *refuse to pay out* when claims are lodged, introduce new requirements retrospectively as conditions for paying out, *DREADFUL customer service* (aggressive and insulting) in which agents read from a script, often in poor English, not answering legitimate questions which are asked. Standard wait times on phone to get to an agent - 30-50 minutes.Their systems and controls and tech are equally dreadful, had a policy with them for 2.5 years and *still* unable to access their online systems. Irish Life spectacularly *fail on a basic regulatory compliance* level, it is a wonder with not less than 4 different regulators that they are still in operation.
Was addimited on. Monday and discharged on Tuesday at Mater Privat. Symptoms started again today, tried to book an appointment online/over the phone to chat to a doctor and get some advice. Next avibility is in next 3 days. If I decided to go for Mater Private Emergency, we know where I am going to end, don't we? So, ti's healt ensurance does not really well when I really use it. Very disappointing. BTW, called Matter, te answer was...try it again tomorrow after 09am .
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Irish Life holds a unique position in Ireland as the only financial group servicing the health and financial needs of people and corporates, through a leading range of pensions and investments, income and life protection, and health insurance.
Whether it's making investing simpler, health and wellness easier or retirement plans clearer, Irish Life help more people in Ireland to enjoy a better life today and build better futures.
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