Review Time
Ridiculous. We have a corporate account with them and when we called to get our bins scheduled to be emptied, they told us our account was inactive. Not sure how as we had just had them come out three months prior. When I called the representative just kept repeating herself and would not listen to my concerns.
Iron Mountain has been increasing prices for storage for the last two years on my account. It's now 200%+ in 20 months. So I've been clearing the warehouse and working on a new pricing contract. I have been back and forth with them for many months and still no signed contract. Also, their customer service is terrible. They have outsourced it to overseas and they are incompetent. They don't read email requests fully. They close the tickets if no response in 3 days which starts over the process. I don't know what happened, but I won't ever use them again for any of my businesses.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.
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