Review Time
We were charged a processing fee for paying by check. $20! When we called re: this they said it was what our bank charges for processing. What a load of crap. We will never use these folks again. Customer service is obviously outsourced to another country.
New B&M Warehouse Rugby Iron Mountain
Unit3,Symmetry Park, Rugby, CV239LP.
My experience working at the New B&M Warehouse in Rugby was extremely disappointing and very bad. I invested a great deal of time, effort, and hard work into this role, only for my employment to be ended in a highly unprofessional and disrespectful way. I completed two months of training at the Bedford warehouse while the new Rugby site was still under construction until 2026. This involved regular travel and a strong commitment to learning the role properly, with the understanding that this position would become permanent after three months. This was clearly explained to me at the start of my employment.
Based on this information, I cancelled other job offers because I believed I was working towards a permanent role. However, after starting at the Rugby warehouse in January 2026, my employment was terminated just one week later. There was no meeting, no discussion, and no explanation—only a brief text message telling me not to return. This is not an acceptable or respectful way to treat any employee.
I was also told that there were no permanent roles available. However, upon arriving at the new warehouse, I saw other employees being given permanent contracts immediately. This made the information I was given feel misleading and unfair.
I can identify only two possible reasons that may have contributed to the decision to end my employment.
First, I regularly supported my colleagues by sharing notes and helping them understand their tasks.
Second, I raised a legitimate health and safety concern regarding fire sprinklers being blocked by pallets. Rather than addressing this issue, pallets continued to be placed in front of fire spinker and blocked it, No action was taken to address the fire safety concern and it went against me rather than focusing on solving the health and safety issue.
In addition, I experienced unequal and inconsistent treatment from management. While other colleagues received prompt support with training, ID setup, and general queries, my own requests were repeatedly ignored despite being made politely, followed up by email, and left in written notes. I personally witnessed the same manager assist other employees in the office immediately while consistently avoiding helping me, which made me feel singled out and treated unfairly.
Communication at the Rugby warehouse was poor overall, and the working environment felt unprofessional. My manager frequently spent time laughing and chatting with others but seemed unwilling or unable to carry out key responsibilities, such as supporting all employees equally and ensuring our system access and training were set up correctly. Despite asking for assistance multiple times, my requests were repeatedly overlooked.
The way I was treated was unacceptable. I hope this feedback encourages B&M to improve fairness, communicate more honestly, take health and safety concerns seriously, and handle employment matters with greater professionalism.
I was overcharged for an additional bin that I never had. They didn't inform me that the driver mistakenly identified a different bin as mine and just added the charge. This went on for nearly two years before I accidentally discovered it. With a direct debit set up, I rarely checked it or the invoices. It took almost a full year to get my refund. Customer support was never helpful, and my emails went ignored for weeks or even months. I'm finally relieved to leave this service.
I was billed for an additional bin that I never owned. They failed to inform me that a driver misidentified a different bin as mine. This charge continued for nearly two years until I discovered it by chance. With a direct debit set up, I didn’t regularly check it or the invoices. It took almost a year to get my refund. Customer support was unhelpful, and my emails went unanswered for weeks or months. I'm relieved to finally move on from this service.
This service is truly disappointing. Every time I call, there seems to be an issue, and no one has any answers. They delivered bins to my office, then a month later canceled a pickup, claiming my suite wasn't at the building, even though they had delivered and emptied the bins twice before. I set up all my business accounts under my name, yet they claimed I wasn't authorized to make changes. They constantly put me on hold for over five minutes. There’s a complete lack of attention to detail, and they don't care about timely service. I’m urging my leadership to find another provider. I can’t understand how they’re still operational.
I began working at this location with no clear direction on my tasks, leading to hours of waiting without being productive. Each day felt the same, with work just piling up. Leadership was non-existent; when I asked for guidance, it felt like talking to a wall. I was let go unexpectedly without explanation, and I had only done basic tasks. The environment is toxic and untrustworthy, and I wouldn't recommend this place to anyone looking for work.
The PDF download link didn't work, even though it appeared. I used the email link and received a response indicating they would send the link, but it could take up to two weeks. This is frustrating, especially since it concerns a recent Grant of Probate.
I was linked to a government website to obtain a copy of a probate report and paid a fee for it. Since then, I've been waiting for my report without any updates. When I expressed urgency, they cited a price increase and backlog. Their communication has been poor, and I feel misled about the association with a government site. I would appreciate an explanation regarding this situation.
This is the worst experience I've ever had. If I could give this service zero stars, I would. Their communication is terrible, and they missed their scheduled pickup time. When I rescheduled, I received an email promising a four-hour window, but they delayed it by another hour and a half without showing up.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.
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