Review Time
This is the worst company with the worst service. I have been trying to get my material out from the storage for more than 3 weeks. I paid all my invoice in full and still my account is on HARD HOLD. They are not allowing me to get any material out for hotel. We have wedding tomorrow. I am trying to speak to supervisor, and no one is calling me back that can help with solution. Keep saying same nonsense that matter will be resolved within 3-4 business days but unfortunately their 3-4 days never get over for last 3 weeks. Hopefully NO ONE will get stuck like I am. Now I will have to pay thousands of dollar for this large wedding as I am not able to resolve this issue.
I'm convinced their tactic is to make the process as frustrating as possible so customers won't ask for their money back after incorrect charges/charges for no service. The lack of communication, attention to details and transparency is the icing on the cake of reasons why I will never use or recommend Iron Mountain ever again. Stay far away unless you enjoy sending 100 emails for the same issue to be resolved.
DO NOT SIGN UP FOR THEIR SERVICE. I signed up originally at $65.00 per month on June 11, 2021. Immediately, the bill was never ever $65.00 per month. They add on administrative fees, gas, etc. I received my bill for last month on 4/1/2024 via email and it was $491 plus!!!! I have two small consoles. And I can promise you, they barely had anything in them. I'm done. I tried to cancel a few months ago, and I was told about all of the cancellation fees, and that they automatically renew your contract year after year if you don't cancel within 30 days of the renewal date. I don't even care that they'll charge me half of what is typically charged for every month early that I cancel. Which at this juncture is two months. I just want them in my rear view mirror. Complete lack of integrity on this company's part. Horrible service. Many months they never even showed up when they were supposed to, stating they couldn't get in. Not true at all. Absolutely not true. So done. Run far away. I purchased a commercial shredder. I already have 2 other great shredders in the office. For the price of the commercial shredder, I will see my money back in under a month. I'm going on every platform I can to let people know to not do business with this company. I don't want anyone else to get ripped off.
I was happy with them at my old office. I moved and hired them for the new office. They never brought the new bin to the new office but billed me. They are still billing me for something I never got. they took months to get the old bin and kept charging. You can't reach anyone and the service rep was as helpful as a dead dog. So I let them charge me and dispute it. I hope I solve this before I die. Horrible customer service. Karen
This company is horrible! I would not recommend them to anyone. Tried cancelling our service with them in January, was told they could not pick up their container from our office until the middle of February. It is now March and they have drafted 2 payments from our account since we stopped using them. The customer service rep said it was because they did not pick up the container until the middle of February. Not our fault you could not send someone until then. I think this is just a ploy to get more money from the consumers. What a crock....they are outrageous on their prices, you can not speak to a customer service rep that speaks fluent English and then they gouge your bank account. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!
This company bought out the company we have used for over 20 years for records storage and shredding. We never had any issues prior to Iron Mountain taking over. This company is nothing but a scam! They hold your records hostage and increase pricing without ever creating a new contract! We are now talking to a lawyer and the state attorney generals office to seek action against this company. RICO act!
Relative with over 15 years records management employment experience has numerous job applications rejected within days of applying. Auto generated rejected emails no feedback given to work on. Very poor internal HR job application processes via the Iron Mountain online careers site. So disappointing. Needs improvement
Avoid this company at all costs, unless you want to be held to ransom. This should be a zero reviow. This company has introduced increases without warning of more than 50%, including their "handling" fee, so no choice but to pay their exorbitant charges to get back our boxes, most of which need to be destroyed anyway. A shocking disregard for customer care or satisfaction. These are the desperate actions of a business in terminal decline.
If I could give a 0 , I would.The service support is horrible and very limited in their ability to assist with anything. The prices go up all the time with no reason. It is extremely overpriced.The closure process is the same way with no local representation to communicate with, can't wait to get our files out of there. And the cost to close is also ridiculous, should be investigated.If you are thinking of using this company, do your homework and go somewhere else!
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.
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