Review Time
It's been over a year, and we are still having issues with our accounts since February 2024, regarding incorrect payments allocations and invoicing issues. No one at Iron Mountain responds to our emails, phone calls, and if we do get a response via email, it's a different person every time. I feel like our problems never get resolved but they are not afraid to send you an invoice for payment. I personally would not recommend this company to no one.
We signed an agreement in Sept of 2023, which carried the following statement verbatim "all fees for the services shall remain FIXED FOR THE FIRST YEAR of this agreement, and may thereafter be adjusted by IM at any time upon thirty days' written notice." After the THIRD month, they started charging my office DOUBLE the agreed upon rate. When we brought the agreement terms to their attention, we were shuffled around, put on hold, and there was no communication about it for weeks. The only response we received during those few weeks, was " we gave you notice." I again pointed out the exact terms of the agreement and reminded them I had only been customer for three months, not a full year. Then we were shuffled around again waiting for a response. When I finally told them to come pick up their bins and let them know that my attorney reviewed the agreement and determined it had been breached, I received a call for resolution that did not include sticking to the original agreement nor refunding me the overcharged amount. They are now trying to bill us for 50% of the remaining contract, even though THEY broke their own agreement. Everything you have read here about them is 100% true. They are the most dishonest business with highly unethical practices. Please stay away from them.
Run don't walk away from Iron Mountain! I would give this company a zero if I could. We have stored legal files with Iron Mountain for 20 years. We did not contract directly with Iron Mountain but with a company that was purchased by Iron Mountain and have no written contract with Iron Mountain. Iron Mountain increases their rates intermittently. This has now become too expensive and we no longer wish to keep our records at Iron Mountain. Our Contact is up in June 2024. Rather than simply terminating our agreement and allowing us to come pick up the boxes, Iron Mountain is charging a fee for a "Permanent Withdraw" which is a combination of multiple fees totaling $31.40 per cubic foot which for our storage volume is approximately $43,000. Again we have no contract with Iron Mountain that states we agree to pay these fees yet we are unable to extract ourselves from our contract without paying these exorbitant fees. We are willing to walk the documents out and transport them ourselves, but Iron Mountain won't allow this without paying the above fees. There is absolutely no way to end the contract but through their absurd prices for permanent withdrawal. Our annual storage costs are about $36,000.The cost to terminate would also be about $43,000.We'd like to permanently withdraw our documents at a reasonable cost, providing our own transportation. A reasonable cost would be equivalent to the retrieval fees: $7.75 per cubic foot. This is the amount that Iron Mountain charges to retrieve a file if we request it. We are just asking to have the files retrieved and we will pick them up.
DO NOT USE THIS COMPANY! They will overcharge you in a few months. My first bills were $150 and now they are up to $1178! They make delivery mistakes and you end up paying for it. Use someone else. They are cheaper and don't have all these additional fees.
I would give this company zero stars if it were possible. Negative 0 stars. They are the biggest rip off of any company I have ever done business with in my entire life. I recently cancelled my subscription service with Iron Mountain. My contract was up on June 11th, 2024. I tried cancelling back in January, and told them I wanted to cancel and not renew in June. I was told to come back closer to the date. So i was going to wait until the beginning of May until I received a $250.00 bill in March 2024. And then April 2024 my bill was $491.00. The bins were no where near full in April. They were full in March and I paid less. Once the bill hit $491.00 for two small bins (These aren't even the big trash bins that you see), I had to be done. So I contacted them told them I would end my contract early. My contract states that you have to pay 50% of your average bill for the last 6 months for your final months. I was told that my final bill would be about $170.00. I received my bill today, they charged me $800.00. I am going directly to American Express and I'm fighting it. They are wretched. Absolutely wretched and dishonest. They need to be taken out of business. They make it nearly impossible to cancel. They don't tell you up front what to expect when they're signing you up. My bill was supposed to be $64.00 a month. It was never $64.00 a month. Ever. I will make it my mission to go online and tell anybody that will read reviews about what happened so they don't use this horrible wretched company. They picked up the final pick up and the bins on 4/18/2024. To charge me $800.00 is an absolute sin. They should be ashamed of themselves. I hope karma comes back around and takes them down.
Do not use this company. They have every excuse in the world as to why they can’t do their job. First of all their DocuSign didn’t work then their phone systems didn’t work, They had , bottom line we were promised Services paid somebody all day to be at the job site to accommodate them and nobody showed up. They did not return calls, left 4 messages with no return phone call. Spent hours on the phone trying to deal with the situation . Do not waste your time with this company. With the lack of honesty I doubt that they even be shredding your papers. They probably just dump them in a ditch somewhere.
Iron mountain is a scam...I have had our bill increase by over 400% in just 2 years from $120 month for 4 consoles to $470 for the same service. Anyone reading this, if you have PRO SHRED in your area, switch to them. 4 consoles will now be $85 per month with this company. I scheduled our pick up with Iron Mountain on our regular scheduled shred day to get the consoles removed as to not incur additional charges. I emptied all the bins into the new Pro Shred bins so there would be no shredding needed from Iron Mountain. They charged us for a special appointment and for shredding. A bill in the amount of almost $1000 dollars to have 4 empty bins removed from the property. This company is a SCAM! Again, go to PRO SHRED!!!!
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.
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