Review Time
Just got my first safe! it’s small, cute, and surprisingly reliable. Never thought I’d ever buy a safe lol, but I guess some things deserve to be kept safe. Old photos, letters from my early years, little pieces of my life that mean just as much as jewelry. And of course, it’s good for keeping important documents like my passport too:)
Islandsafe is my second safe, I've owned it for a few years now and recently lost the key, the team has quickly helped me to solve the problem. I am so impressed with their helpful and sppedy response !The first one I bought on Amazon gave me a hard time—when I lost the keys, I tried reaching out to the seller a few times but never got a response. In the end, I had to cut the whole thing open just to get my stuff out.My friend recommended this brand Islandsafe to me because they have so called lifetime replacement key service, which after my last experience, became the number one thing I looked for.I went with the Militari QT25 and I’m really impressed with the design and quality. The matte finish is so pretty and matched well with my room, it also doesn’t show fingerprints. So far I am supper happy with this purchase
After moving, I lost the key to my safe and was panicking because I really needed to access what was inside. Thankfully, I was able to order replacement keys directly from their website. At first, I forgot to provide the serial number and previous order receipt, but their team reached out to me quickly to made sure I submitted all the necessary info. I could tell they took my request seriously, which meant a lot to me. They even helped expedite the process—and I received the keys earlier than expected! So grateful for their fast, professional support. Truly a lifesaver!
I purchased a QT-25 safe. Everything worked fine until I had to change batteries. I replaced them, and lost my user code. I could not, and still cannot reset the safe to return to default code settings. I have no idea why this is happening.I have emailed their support team via email at least four times. Sadly, nothing they have sent me has resolved the problem. Since they cannot be reached by phone, going back and forth via email is the only option.Email thread shown below- I followed the instructions provided below exactly. It does not work, see attached video.Brand new batteries!Please, do not blow this off or ignore this. I need this safe to work as it should. Surely someone knows what’s wrong, and can provide the correct fix.Wayne Schachtel On Nov 25, 2024, at 7:05 PM, Security Home Safe wrote:Hi Wayne Schachtel,What do I need to do to reset the QT-25 safe?1- Press the reset button briefly (not more than 1 second)2- Insert new code (example, 123456#)3- close the safe4- Try to open the safe with the new inserted passcodeWhat do 3 yellow beeps indicate?it means the passcode entered is false, this happened because you pressed the reset button and all code has been deletedBest Regards,Team ISLANDSAFEFind us on Facebook | Youtube | AmazonGet your safebox today!Original:From：Wayne SchachtelDate：2024-11-26 05:25:09(中国 (GMT+08:00))To：Security Home SafesCc：Subject：Re: Questions: model IS-QT25Island Safe Staff:To begin, nothing you have provided me has solved my problem. I have followed the video instructions sent. FYI, I’ve been a software engineer for my entire career, so I think I know what I’m doing. I’m using brand new Duracel AA batteries. I cannot get the safe to reset back to the factory codes.When I attempt to add a user code, I continually get 3 yellow beeps.Questions:What do I need to do to reset the QT-25 safe?What do 3 yellow beeps indicate?Wayne Schachtel On Nov 21, 2024, at 10:48 AM, Wayne Schachtel wrote:Attached is the requested video. I hope you can figure out what’s wrong.ThanksWayne Schachtel On Nov 20, 2024, at 7:17 PM, Security Home Safe wrote:Hi,the problem is not clear to us. in order to help you please make a video of the problem including pressing the reset button and enter a new code.we will review the video and analys the problem.we are waiting for your replyBest Regards,Team ISLANDSAFEOriginal:From：Wayne SchachtelDate：2024-11-21 04:28:42(中国 (GMT+08:00))To：Security Home Safes Cc：Subject：Re: Questions: model IS-QT25Using 4 new batteries. When I hold down the reset button for 3-4 seconds the green light doesn’t blink. The codes don’t seem to be getting refreshed.Input new code as shown in the video, safe won’t open.Any ideas?Wayne SchachtelOn Nov 19, 2024, at 1:32 AM, Security Home Safes wrote:Islandsafe for Safe BoxHi Wayne Schachtel,Thank you for reaching out. It sounds like the issue may be related to the battery installation or efficiency. To resolve this, please try the following steps:1- Replace the Batteries: Ensure you are using new, high-quality batteries, as low-efficiency batteries can prevent the safe from functioning properly.2- Correct Installation: Watch this video for a step-by-step guide on how to install the batteries correctly: Battery Installation Guide3- Setting Up Your Code: Once the batteries are installed correctly, follow this video tutorial for resetting or setting up your passcode: Code Setup TutorialPlease let us know if these steps resolve the issue or if you need any further assistance. We’re here to help!Very disappointed in poor/useless quality of the support answers provided.
The keypad on my safe started malfunctioning after a few weeks. Their customer service was great and sent me a replacement within a few days. The safe itself feels sturdy and well made. For the price, I don’t think you can beat this quality and level of customer support.
The safe feels solid and exceptionally well-made, exactly what I was looking for. The build quality gives me real confidence that it will last for years. It also looks great, which is a nice bonus. Overall, it exceeded my expectations in both sturdiness and appearance.
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