Review Time
Bought two of the dogs . About £60.really disappointed as they are cheap plastic .not worth £5 .
HOW TO GET YOUR MONEY BACK.
Call your bank or visa . Tell them that the item is not as described , poor low quality cheap Chinese product ..
Complain to the company , telling them to send a courier to collect and return the item . They have 15 days to collect it ( Its their responsibility to collect the item ).you do not need to send it back .After 15 days ask your bank or visa to do a chargeback on your purchase . The bank refunds you , then go after the company to recover their cost .
Good luck . Hope this helps . Spread the news .
This is a complete disappointment. It is clearly not based locally and the product seems to be mass-produced rather than handmade, as it rattles when shaken! Returning it would be prohibitively expensive due to the overseas return address. I was appalled by the quality of this item, especially considering the claims made on the website.
This is a complete scam. I usually check reviews before making online purchases, but I was misled by their seemingly local company (I live 10 miles from the area). The pictures of the obviously fake items and claims about discounts due to a retirement sounded appealing. However, what I received was a mug that was supposedly worth nearly 100, but turned out to be a cheap, small, plastic item. Stay away at all costs. The positive reviews are definitely fake.
This is a complete scam. I usually check reviews before making online purchases, but with the seemingly local company (I live nearby), appealing images of products, and claims about discounts due to retirement, it seemed legitimate. The mug I received, which was supposedly a nearly £100 handcrafted item, turned out to be a cheap, small plastic piece. Stay away at all costs. The positive reviews are definitely fake.
I regret not reading the reviews before ordering the 'happiness reading mugs' advertised as artisan-made. They arrived looking cheap and unfinished, resembling mass-produced items from overseas. After lengthy communication, I settled for a 30% refund, as pursuing the matter further didn't seem worth the effort.
This company should be avoided. Their website appears to represent a stylish UK brand selling 'handcrafted' products, but my order was shipped from overseas, and the item was a cheap plastic replica, not resembling the photos at all. When I requested a return, they refused to provide a UK address, insisting I send it back to the original country at my expense. Many will likely be deterred from returning for this reason. They don't disclose that if marketed as UK-based, they must offer a UK return address. If the item is misrepresented, you're entitled to a full refund, including return costs. Do not send anything back overseas; it could cost you a fortune and you may never see your money again. Instead, contact your bank for a chargeback. If you're reading this before ordering, don't. If after, don't panic—you can still reclaim your funds.
I should have checked the reviews before ordering. The items are nothing like the pictures. I was going to purchase more but hesitated. I paid £34.95 for a small, rattling piece of plastic that isn't worth even £3.49. I'm planning to request a refund through my credit card and report this to the appropriate authorities.
I ordered a lamp for £34.95, but after seeing negative reviews, I realized I had been scammed. I attempted to cancel my order shortly after but was told it had already shipped. When the lamp arrived, it was of such poor quality and tacky, not worth the price I paid. I'm currently trying to navigate the refund process. A look at their website shows that the images are likely AI-generated. Please steer clear of this company.
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