Review Time
Awful service. Ordered front & side rain blockers from Jackson’s because they had stock and would deliver before the last trip of the year !Alas their stock control is out of control. Soon after placing the order told front was out of stock and would be available 2 days before our trip. I asked that they send the side now and the front next day on receipt. Checked back with them 3 days before our trip to be told side now out of stock and not available until after our trip. So they still have our £400, we don’t have our goods and when/if we do receive it will be weeks after the date promised and after the trip they were intended for. This is so poor. And the customer service/care non existent. Stay clear!
As soon as Gemma answered the phone it was obvious she had excellent product knowledge.I had called several competitors who said they did not have the size of part I thought we needed.Gemma was the first person to enquire how we were measuring and advised us to remove the outer trim, to access the true measurement.Jacksons will be our go to company from now on.
I purchased an igloo cooler from Jacksons, need the item urgently I contacted the customer services team who were fantastic at get the item shipped for next day delivery.The cooler itself was great, still having lumps of solid ice after 4 days outside.
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